Seasonal Customer Service Representative
About The Position
Rainbow Treecare (a division of Rainbow Companies) is seeking a Seasonal Customer Service Representative to support our team! Whether you are already in the green industry or looking to grow your expertise, Rainbow is seeking a loyal, accountable, and hard-working team member to join us. We are looking for someone who excels at customer service, works well in a team environment, and is driven to succeed. This is a full-time position with regular hours from 8:00 a.m. to 5:00 p.m. CST during our busy season (approximately February through October), with the potential to transition to a year-round role. As a Customer Service Representative, you will be responsible for providing exemplary customer experience for all clients. You must possess a deep knowledge of customer service principles and processes. You will excel in communicating effectively with businesses and team members within our Treecare division. Additional duties include providing administrative support to sales and production staff, managing files and records, and other office procedures. This role offers flexibility to work from home most of the time. However, there will be an expectation to attend in-person meetings and participate in specific projects at our Minnetonka office as needed.
Requirements
- High school diploma or equivalent
- Proficient in Microsoft Office (Outlook, Excel, and Word)
- Proficient in using phone software and headset
Nice To Haves
- B.A. or equivalent
- 3+ years customer service experience
- Experience in tree care, lawn care, or related fields
Responsibilities
- Responds promptly to all client questions by phone, email, and text
- Schedules consultations for customers as needed
- Keep detailed records of client interactions, transactions, inquiries, complaints, or comments, as well as actions taken
- Handles customer escalations with the support of the Customer Service Lead
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
