Seasonal Premier Club Servicing Associate
About The Position
The Seasonal Premier Club Servicing Associate supports all functions of the US Open Hospitality service and operations team to ensure efficiency and effectiveness and to deliver a world-class client experience at the US Open. This role focuses on the operational support and management of US Open Hospitality premium ticket packages, private event spaces and USTA internal events. Serve as pre tournament logistics point for all Hospitality Premier ticket packages, including but not limited to: Premier Club Packages, Private Events, Internal USTA Events Develop and maintain positive hospitality client and vendor relationships Serve as the liaison between facilities and security teams within the NTC Assist in on-site US Open Hospitality space buildout management and space execution, including liaising with third-party service providers operating within the space Coordinate the planning and service of OL private space clients and internal USTA events. Coordination may include, but not limited to: Support the merchandise operation and fulfillment of private space clients Assist with the aggregation, shipping, tracking and delivery of all Hospitality premium package parking assets Managing the operation of USTA events (A/V, catering, invoicing, layout, security, cleaning etc.) Assist with distribution of Event Planning Guides Generate Daily Private Event Sheets (to include: layout, gifting, upgrades, etc.) Site visits and walkthroughs with private event groups Other projects and duties as assigned by Senior Coordinator, Manager, and Hospitality Consultant
Requirements
- Bachelor’s degree from an accredited college or university
- Experience in operating at sports team(s) or other live events required
- Individual must possess a strong work ethic, a positive attitude, and a professional client-facing demeanor
- Excellent organizational and time-management skills
- Exceptional written and verbal communication skills
- Must have capability to remain calm and focused in a high-pressure, fast-paced environment (US Open)
- Demonstrated ability to be a self-starter who can problem solve and handle sensitive client matters with discretion
Nice To Haves
- Customer-facing experience preferred
- Familiarity with CRM systems preferred (e.g., Salesforce)
- Familiarity with Ticketing systems preferred (e.g., Archtics)
- Proficiency with G-suite, Excel, Powerpoint, Adobe suite, and Canva preferred
Responsibilities
- Serve as pre tournament logistics point for all Hospitality Premier ticket packages, including but not limited to: Premier Club Packages, Private Events, Internal USTA Events
- Develop and maintain positive hospitality client and vendor relationships
- Serve as the liaison between facilities and security teams within the NTC
- Assist in on-site US Open Hospitality space buildout management and space execution, including liaising with third-party service providers operating within the space
- Coordinate the planning and service of OL private space clients and internal USTA events. Coordination may include, but not limited to:
- Support the merchandise operation and fulfillment of private space clients
- Assist with the aggregation, shipping, tracking and delivery of all Hospitality premium package parking assets
- Managing the operation of USTA events (A/V, catering, invoicing, layout, security, cleaning etc.)
- Assist with distribution of Event Planning Guides
- Generate Daily Private Event Sheets (to include: layout, gifting, upgrades, etc.)
- Site visits and walkthroughs with private event groups
- Other projects and duties as assigned by Senior Coordinator, Manager, and Hospitality Consultant
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What This Job Offers
Career Level
Entry Level
