Seasonal Premier Club Servicing Associate

USTA National Headquarters•New York, NY

21h•$25 - $30•Hybrid

About The Position

The Seasonal Premier Club Servicing Associate supports all functions of the US Open Hospitality service and operations team to ensure efficiency and effectiveness and to deliver a world-class client experience at the US Open. This role focuses on the operational support and management of US Open Hospitality premium ticket packages, private event spaces and USTA internal events.

Requirements

Bachelor’s degree from an accredited college or university
Experience in operating at sports team(s) or other live events required
Individual must possess a strong work ethic, a positive attitude, and a professional client-facing demeanor
Excellent organizational and time-management skills
Exceptional written and verbal communication skills
Must have capability to remain calm and focused in a high-pressure, fast-paced environment (US Open)
Demonstrated ability to be a self-starter who can problem solve and handle sensitive client matters with discretion

Nice To Haves

Customer-facing experience preferred
Familiarity with CRM systems preferred (e.g., Salesforce)
Familiarity with Ticketing systems preferred (e.g., Archtics)
Proficiency with G-suite, Excel, Powerpoint, Adobe suite, and Canva preferred

Responsibilities

Serve as pre tournament logistics point for all Hospitality Premier ticket packages, including but not limited to: Premier Club Packages, Private Events, Internal USTA Events
Develop and maintain positive hospitality client and vendor relationships
Serve as the liaison between facilities and security teams within the NTC
Assist in on-site US Open Hospitality space buildout management and space execution, including liaising with third-party service providers operating within the space
Coordinate the planning and service of OL private space clients and internal USTA events. Coordination may include, but not limited to:
Support the merchandise operation and fulfillment of private space clients
Assist with the aggregation, shipping, tracking and delivery of all Hospitality premium package parking assets
Managing the operation of USTA events (A/V, catering, invoicing, layout, security, cleaning etc.)
Assist with distribution of Event Planning Guides
Generate Daily Private Event Sheets (to include: layout, gifting, upgrades, etc.)
Site visits and walkthroughs with private event groups
Other projects and duties as assigned by Senior Coordinator, Manager, and Hospitality Consultant