Seasonal Premier Suite Servicing Associate
About The Position
The Seasonal Suite Servicing Associate supports all functions of the US Open Hospitality suite service and operations team to ensure efficiency and effectiveness and to aid in the operational logistics needed to deliver a world-class client experience at the US Open. This role focuses on the operational support of US Open Hospitality luxury suite clients. Serve as tournament operations point for the US Open Luxury Suite and Service team Develop positive US Open Premier suite client and vendor relationships Assist in on-site US Open suite operations and preparation, including liaising with NTC Facility Operational team to ensure suites are painted, dressed and ready for Open for Business Assist in the coordination and the planning and service of US Open luxury suite clients. Tasks may include, but not limited to: Assist with Suite Planning Guides distribution and follow up (to include transportation, premium upgrades, menu distribution, etc.) Coordinate the logistics of pre-tournament luxury suite merchandise orders and assist in the successful delivery and tracking of merch orders in tournament Assist in the aggregation, shipping, tracking and delivery of all Hospitality luxury suite parking assets Assist with coordinating and tracking outbound shipments on behalf of all suite clients During the US Open period, assist with the management of Hospitality Client Representatives Assist in the coordination of Fan Week client communications and servicing Other projects and duties as assigned by the Coordinator, Director, Hospitality Team, and Elevate Sales Team
Requirements
- Bachelor’s degree from an accredited college or university
- Experience in operating at sports team(s) or other live events required
- Individual must possess a strong work ethic, a positive attitude, and a professional client-facing demeanor
- Excellent organizational and time-management skills
- Exceptional written and verbal communication skills
- Must have capability to remain calm and focused in a high-pressure, fast-paced environment (US Open)
- Demonstrated ability to be a self-starter who can problem solve and handle sensitive client matters with discretion
Nice To Haves
- Customer-facing experience preferred
- Familiarity with CRM systems preferred (e.g., Salesforce)
- Familiarity with Ticketing systems preferred (e.g., Archtics)
- Proficiency with G-suite, Excel, Powerpoint, Adobe suite, and Canva preferred
Responsibilities
- Serve as tournament operations point for the US Open Luxury Suite and Service team
- Develop positive US Open Premier suite client and vendor relationships
- Assist in on-site US Open suite operations and preparation, including liaising with NTC Facility Operational team to ensure suites are painted, dressed and ready for Open for Business
- Assist in the coordination and the planning and service of US Open luxury suite clients.
- Assist with Suite Planning Guides distribution and follow up (to include transportation, premium upgrades, menu distribution, etc.)
- Coordinate the logistics of pre-tournament luxury suite merchandise orders and assist in the successful delivery and tracking of merch orders in tournament
- Assist in the aggregation, shipping, tracking and delivery of all Hospitality luxury suite parking assets
- Assist with coordinating and tracking outbound shipments on behalf of all suite clients
- During the US Open period, assist with the management of Hospitality Client Representatives
- Assist in the coordination of Fan Week client communications and servicing
- Other projects and duties as assigned by the Coordinator, Director, Hospitality Team, and Elevate Sales Team
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What This Job Offers
Career Level
Entry Level
