Seasonal Overlook Nomad Server at The Wilds

Columbus Zoo Family of Parks • Cumberland, OH

8d • Onsite

About The Position

Step into one of the most unique dining environments in Ohio and help create unforgettable moments for our Nomad Ridge guests. As a Seasonal Overlook Nomad Server, you’ll deliver exceptional hospitality, support conservation‑minded dining experiences, and play a key role in making every visit to The Wilds truly memorable.
Provide an exceptional dining experience for Nomad Ridge guests through high‑quality service, food & beverage support, and strong commitment to The Wilds’ mission of conservation, education, and outstanding hospitality. Servers ensure a welcoming atmosphere, maintain clean and organized dining areas, and deliver prompt, accurate service in a fast-paced environment.

Requirements

• Must be at least 18 years old.
• Exceptional customer service skills required.
• Positive, professional attitude with strong interpersonal skills, consistent with Wilds F&B expectations.
• Effective verbal communication skills for guest interactions and team coordination.
• Must be able to work a flexible schedule, including weekends, holidays, days, and evenings.
• Ability to adapt easily to a fast-paced work environment.
• Ability to operate a two-way radio.
• Strong decision-making and problem‑solving skills.
• Ability to stand for long periods and walk frequently throughout shifts.
• Ability to lift and carry 10–35 lbs. frequently, up to 50 lbs. occasionally.
• Ability to bend, reach, grasp, and perform repetitive tasks during service.

Nice To Haves

• Previous food service or waitstaff experience preferred.
• ServSafe Certification (can provide before starting).
• Responsible Alcohol Service compliance required per Wilds policies.

Responsibilities

• Greet and provide prompt, friendly service to our Wilds guests.
• Learn about The Wilds and their species to accurately answer guest questions.
• Provide an exceptional dining experience for our Nomad Ridge guests in a fast-paced food and beverage environment.
• Deliver excellent guest service in a clean and inviting atmosphere.
• Assist guests with questions and provide support.
• Execute accurate sales transactions.
• Assist with Nomad dining room setup and food preparation for each dining service.
• Uphold Responsible Alcohol Policy standards.
• Prepare and serve beverages, including coffee and alcohol, following ServSafe and Responsible Alcohol guidelines.
• Maintain a clean work area, including restocking, inventory management, and cleaning.
• Assist in various aspects as needed and as requested by the Food and Beverage Manager, including but not limited to food prep, catering setup, quick service food sales, and dishwashing.
• Communicate clearly to the Food and Beverage Manager and Food and Beverage Section Lead.
• Follow ServSafe guidelines to ensure safe and sanitary food handling and dining environments.
• Maintain dining and deck areas by keeping them clean, stocked, and presentable always.
• Assist with Food & Beverage tasks such as dishwashing, prep, and service support, as needed.
• Train and guide other staff as needed.
• Provide support to other Visitor Operations roles when needed.
• Strive to further the mission of The Wilds and support the Columbus Zoo Family of Parks.
• Maintain open communication with Area Leads, Kitchen Coordinators, and Food & Beverage Management.
• Work cooperatively with other departments to ensure seamless operations.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed