Seasonal Guest Services Representative (February - September)

ECHO, Leahy Center for Lake Champlain•Burlington, VT

About The Position

As the first point of contact for all guests, Guest Services Representatives are charged with providing a great first impression, operating our point of sales system to check in ECHO guests, processing retail gift shop sales, selling memberships, and answering questions about ECHO and Burlington, in general. This position is part time (15 hours/week) from February - Labor Day (September 7, 2026). Schedule is 9am - 5pm Sunday and 9am - 3pm Monday.

Requirements

Ability to operate a cash register and learn ticketing system
Attention to detail, facility with numbers
Excellent computer skills and ability to learn new programs and systems
Ability to work with changing coworker team including volunteers, interns and seasonal staff
Can-do attitude and willingness to take on additional responsibility
Ability to work collaboratively with others
Skilled in customer service

Responsibilities

Open front desk including computers, cash drawer counting, and turning on all monitors and lights in time for guest arrival
Meet and greet ECHO walk-up guests and scheduled groups
Create a positive first impression of ECHO
Process front desk admission, film and membership sales
Stay informed about ECHO exhibits, programs, and gift shop merchandise
Help sell ECHO products by explaining annual membership benefits, movies, and suggesting gift shop merchandise
Set up Community Room, Omni Room, or Dealer.com Terrace with birthday party supplies
Answer guest questions about ECHO and Burlington area or guide them to where they will get the question answered
Serve as first point of contact for guest injuries or complaints; report incidents or complaints to the proper Manager and/or Director
Make daily announcements and keep guests informed about activities, demos and public programs
Answer phone questions directed to the Front Desk
Close all drawers and prepare daily cash-out
Perform reception duties (receive express mail packages, greet ECHO staff guests, keep front desk neat and organized, etc.)
Monitor parking as needed
Assist in daily floor closing procedures and clean-up
During slow times from May - September, work may include covering at ECHO’s ice cream stand, including taking orders, making ice cream, and using the POS system.
Process gift shop merchandise sales
Assists in gift shop inventory count
Other duties may be assigned as needed