Guest Services Representative

LATOUR HOTELS AND RESORTS INC • Ocean City, MD

7h • $17 - $17 • Onsite

About The Position

Are you passionate about hospitality and delivering outstanding service? Do you thrive in fast-paced, guest-focused environments? Join LaTour Hotels and Resorts at our beautiful Coconut Malorie Resort in Ocean City, MD as a Guest Service Representative (GSR) and become part of a team that values excellence, energy, and creating memorable guest experiences. As a Guest Service Representative, you'll be the warm, welcoming face of our hotel—ensuring each guest feels valued, cared for, and completely at home. From check-in to check-out, you’ll provide seamless service that leaves a lasting impression.

Requirements

• High school diploma or GED required
• Customer service experience preferred, but not required
• Customer-Focused – You put the guest first and go the extra mile
• Adaptable & Energetic – You handle challenges with enthusiasm
• Honest & Ethical – Integrity is at the core of your work
• Friendly & Professional – You’re approachable, courteous, and respectful
• Organized & Detail-Oriented – You keep things running smoothly
• Accountability
• Adaptability
• Enthusiasm
• Interpersonal Savvy
• Safety Awareness
• Tolerance
• Strong Oral Communication
• Accuracy in Work

Nice To Haves

• Bilingual – Spanish-speaking candidates encouraged to apply!

Responsibilities

• Greet all guests with a smile and professional hospitality
• Efficiently handle check-in and check-out procedures
• Make welcome and departure calls per company standards
• Proactively resolve guest concerns or direct them to the right resource
• Answer phones, emails, and voicemails promptly and courteously
• Complete daily shift checklists and communicate handoffs between shifts
• Collaborate with housekeeping, kitchen, and maintenance to meet guest needs
• Monitor and balance cash drawer; report discrepancies to management
• Maintain a tidy, organized, and professional front desk area
• Perform concierge and bell services as needed

Benefits

• Competitive pay and benefits package
• Medical, dental, and vision insurance
• Company-paid short-term disability and life insurance
• Voluntary benefits and wellness perks
• 401(k) retirement plan with company match
• Employee Stock Ownership Plan (ESOP) – become an owner!
• Travel discounts and resort perks
• A positive, inclusive work environment where your voice matters

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees