Guest Services Representative (Full-Time Seasonal)

Pelican Bay Foundation, Inc.•Pelican Bay, FL

About The Position

We are seeking a seasonal Guest Services Representative to be part of our Member & Guest Services department. You’ll get the opportunity to foster a culture of creating memorable experiences for members and their guests. Our ideal candidate has strong organizational and collaborative skills along with demonstrated experience in dealing with diverse personalities. You will work well under pressure, be a team player, organized, flexible, self-motivated, and reliable. You’ll have a chance to work with a passionate year-round team of managers, supervisors, along with an exceptional group of seasonal people from around the world.

Requirements

Must be a self-starter and have good customer service skills and communication skills.
Must be computer literate.
Must be quick with computer input and have the ability to work with customers present.
Ability to multi-task, creating guest passes with many interruptions such as greeting new customers, directing customers and answering the phone.
Must understand and do basic math.
Keep accurate, legible records.
Minimum High school diploma/GED or equivalent
Any combination of education, training, and work experience which demonstrates the ability to perform the duties and responsibilities as described including a thorough knowledge and related work experience in one or more of the following trades: plumbing, carpentry, electrical, and A/C.

Responsibilities

Greet and assist members, making them feel welcomed.
Answer telephone calls for The Commons, ascertaining what help can be given to member(s) or transferring the call to the appropriate extension.
Create guest cards, realtor cards and employee cards-- requiring computer input, speed and accuracy.
Learn computer program for the ability to find members by number or name for creating guest cards, updating addresses and other member file information as needed.
Maintain a cash box and use the Point-of-Sale (POS) system to sell guest passes and other items and give accurate change for cash sales.
Process credit card transactions.
Submit daily POS reports and cash accurately.
Provide customer service to both members and guests—must be knowledgeable of all areas of Pelican Bay and current events.
Update database with Member information as supplied by members.
Maintain adequate supply of flyers, brochures, and printed information.
Help members and guests with Lost & Found, by phone and in person—using the Security Lost & Found log and paperwork.
Take appointments for the Special Needs tram and follow-up as necessary.
Open and close the office as necessary.