Seasonal Guest Service Ambassador - ESBO

Empire State Realty Trust•New York, NY

21d•$22 - $30•Onsite

About The Position

The Seasonal Guest Service Ambassador is responsible for providing guidance to all Observatory guests as they make their way throughout the experience from the Lobby to the 86th/102nd Floor and back down to the Main Lobby.

Requirements

Strong communication skills
Positive can-do attitude
Must be fluent in English; ability to speak a second language preferred
Must be available to workdays, nights, weekends and holidays as early as 4:45am or as late as 2:15am
Must be able to stand for the duration of an 8-hour shift
Must be able to work on high floors and travel in tight spaces such as elevators
Must be able to read and follow a post assignment schedule

Nice To Haves

Experience in positions requiring customer service and communications preferred
High school diploma or equivalent preferred.

Responsibilities

Engaging and guiding Observatory guests throughout the attraction, providing clear and friendly directions to ensure a memorable experience
Responding to guest questions promptly and consistently with a positive and welcoming attitude
Addressing customer complaints with empathy and professionalism, ensuring they are directed to the appropriate personnel for resolution
Maintaining high levels of enthusiasm and positivity throughout the entire shift to create a joyful atmosphere
Ensuring reliability and punctuality to enhance the overall guest experience
Standing outside in various weather conditions for short periods, always with a warm and welcoming demeanor
Monitoring staircases as guests walk up or down, ensuring their safety and comfort with attentive care
Observing and reporting any improper conditions within the assigned workspace to maintain a pleasant and safe environment
Adhering to all uniform and grooming standards (e.g., no visible tattoos, appropriate hair length, clean-shaven, good hygiene, and following a uniform wash cycle) to present a professional and approachable image
Following ESB policies and management directives to ensure consistent and high-quality service
Answering guest inquiries over the phone and redirecting calls as needed with courtesy and efficiency
Setting up stanchions and properly aligning them to suit guest traffic, ensuring smooth and organized flow
Preparing detailed written reports of unusual activities at managementâs request, with attention to accuracy and clarity
Pleasantly assisting guests with non-ESB related inquiries upon request, always with a helpful and friendly attitude