Guest Ambassador

Kansas City Royals•Kansas City, MO

3d•Onsite

About The Position

Provide assistance to guests visiting Kauffman Stadium to ensure a friendly ballpark experience during Kansas City Royals baseball games. Primarily assist guests with disabilities to ensure a comfortable experience.

Requirements

High school degree required. Prefer candidates pursuing a college education and career in sports management, business or hospitality services
Experience working with people with disabilities is preferred
1-2 years Guest Service experience preferred (e.g. hospitality, entertainment, retail)
Must be available to work all Royals home games
Professional demeanor and excellent verbal written communication skills required
Must be team-oriented, extremely outgoing and motivated
Must be able to stand for long periods of time during games
Ability to lift items weighing as much as 15 pounds
Must be able to be productive in a work environment where the noise level can be high at times
Must be comfortable walking to navigate the facility to access the office, concourse, etc.
Must be able to work extended hours and/or weekends as required by deadlines and event scheduling

Responsibilities

Proactively greet guests at Kauffman Stadium gate and ticket lines with a friendly greeting and fond farewell
Actively provide assistance, answer questions and communicate security measures along with event/stadium information to guests
Provide golf cart and wheelchair assistance to guests with disabilities or physical limitations before, during and after games
Monitor concourse activity for opportunities to assist guests with disabilities or physical limitations before, during and after games
Proactively communicate long lines at entry gates, ticket offices, concessions stands and restrooms to ensure quick service for guests
Measure service on behalf of the Guest Experience Department
Provide positive service recovery to guests in real time for negative experience or celebrating special occasions
Monitor designated standing room only sections and wheelchair row seating sections during games
Monitor designated smoking areas to ensure that guests are within the permitted areas
Assist with green team initiatives when needed
Assign other tasks as necessary