Guest Ambassador

Live Nation Entertainment•Raleigh, NC

3d•Onsite

About The Position

THE JOB Coastal Credit Union Music Park is seeking enthusiastic people to fill the role of Guest Ambassador. The Guest Ambassador will proactively interact with guests to provide information and assistance on all things related to the guest having an enjoyable experience at the venue. WHAT THIS ROLE WILL DO Communicate venue information about policies and procedures to guests as they prepare to enter the venue. Look for ways to proactively assist the guest to ensure they have an enjoyable experience. Answer questions about common venue programs such as upgrades, purchasing fan merchandise, etc. Assist guests with needs such as finding their seats, seat relocation, escorting guests to artist meet & greets and finding lost items. Direct restroom and concessions lines, as needed, to shorten guest waiting times. Assist in resolving guest complaints. Show CARE by participating in the venue’s sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts. Partner with fellow band members at the end of show to close the venue- this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricade, Etc. Report maintenance and cleaning issues to the respective department manager in a timely manner. May fill in temporarily with a department to support staffing levels during peak or break times. Greet guests as they enter and leave the venue. May also distribute advertising flyers. Check restrooms frequently to make sure guests' lines are moving and alerting the cleaning when necessary.

Requirements

High School Diploma or equivalent
At least 2 years in Guest Service and communications
Creative thinker and problem solver
Excellent verbal, written and interpersonal communication skills
Acute sense of judgment, tact and diplomacy
A strong sense of teamwork and ability to execute programs
Position requires constant walking, climbing stairs, lifting and carrying 50 lbs+ and occasional sitting

Responsibilities

Communicate venue information about policies and procedures to guests
Proactively assist the guest to ensure they have an enjoyable experience
Answer questions about common venue programs such as upgrades, purchasing fan merchandise, etc.
Assist guests with needs such as finding their seats, seat relocation, escorting guests to artist meet & greets and finding lost items
Direct restroom and concessions lines, as needed, to shorten guest waiting times
Assist in resolving guest complaints
Participate in the venue’s sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts
Partner with fellow band members at the end of show to close the venue- this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricade, Etc
Report maintenance and cleaning issues to the respective department manager in a timely manner
May fill in temporarily with a department to support staffing levels during peak or break times
Greet guests as they enter and leave the venue
May also distribute advertising flyers
Check restrooms frequently to make sure guests' lines are moving and alerting the cleaning when necessary

Benefits

generous vacation
healthcare
retirement benefits
student loan repayment
tuition reimbursement
six months of paid caregiver leave for new parents including fostering
perks like Roadie Babies helping new parents care for their babies on work trips
access to free live events through our exclusive employee ticketing program

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