Seasonal Front Desk Agent, Stonebridge Inn
About The Position
As a Front Desk Agent, you will play an integral role in creating distinct and authentic experiences for our guests. You will warmly and enthusiastically greet arriving guests, assisting them with check-in and check-out processes to ensure they feel comfortable and welcome. Additionally, you will provide information about hotel services and amenities, promoting the unique offerings of our property. We are actively looking to bring on a new team member who can start off as seasonal status with the potential to become full time year round at the end of the season if it's mutually beneficial.
Requirements
- Flexibility: Willingness to adapt to a demanding schedule, with varying workdays and hours.
- Experience: Previous experience in providing service to others and assisting in creating authentic travel experiences is preferred.
- People Person: A passion for serving others and creating exceptional guest experiences is essential.
- Communication Skills: Strong verbal and written communication abilities, including legible and grammatically correct writing.
- Multi-tasking Ability: Capable of handling multiple tasks while ensuring accuracy and detail-oriented service.
Responsibilities
- Welcome guests with enthusiasm and warmth, anticipating their needs and assisting with check-in and check-out processes.
- Respond promptly to guest inquiries, maintaining a personal and welcoming spirit, regardless of the time of day or workload.
- Create memorable experiences through a warm personality and the ability to relate to both guests and associates.
- Take the initiative to resolve guest complaints, fostering loyalty and satisfaction.
- Share personal passions and knowledge of hotel services and amenities to help guests feel at home.
- Collaborate with team members to communicate guest feedback and needs to staff and management.
- Manage multiple tasks efficiently in a fast-paced environment while ensuring accuracy and attention to detail.
Benefits
- Room discounts for all team members, as well as for their friends and family.
- A ski pass or wellness bonus is available during the winter season.
- Discounted bus passes for local commuters.
- Parking
- Employee Assistance Program
- Pet insurance
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
