Front Office Manager, Stonebridge Inn

CoralTree Hospitality • Snowmass Village, CO

8h • $68,000 - $73,000

About The Position

The Front Desk Manager is responsible for overseeing the daily operations of the front desk team. This role ensures the smooth and efficient flow of arrivals and departures, manages team scheduling and performance, and handles guest concerns with poise and professionalism. The Front Desk Manager serves as a key liaison between guests and other departments, championing the CoralTree Residence Collection brand and service standards. Employee housing is available, inquire for details during the interview process.

Requirements

• High school diploma or equivalent required; bachelor’s degree in hospitality management preferred.
• 3–5 years of front office or hospitality experience, including supervisory responsibilities.
• Strong leadership, organization, and team-building capabilities.
• Proficient in PMS systems (e.g., OPERA, Maestro) and Microsoft Office Suite.
• Excellent communication, problem-solving, and conflict resolution skills.
• Adaptable to a flexible schedule including nights, weekends, and holidays.
• Be Cultural Ambassadors who embody our company values
• Be truly passionate about providing exceptional and genuine guest service and enjoy assisting others.
• Have an entrepreneurial spirit and thrive in an environment that embraces growth and change.
• Have a naturally helpful and solution-focused attitude.

Nice To Haves

• Familiarity with luxury guest services and transportation coordination is a plus.

Responsibilities

• Oversee daily front desk operations including check-in/out, room assignments, billing, and guest relations.
• Serve as the escalation point for guest concerns, offering efficient and empathetic solutions.
• Monitor room inventory and collaborate on decisions regarding upgrades, walk-ins, and overbookings.
• Ensure accurate handling of payments, shift checkouts, and financial transactions.
• Maintain alignment with CoralTree’s brand standards, creating a warm, personalized, and engaging guest experience.
• Encourage a welcoming atmosphere by greeting guests, remembering names, and offering proactive assistance.
• Smile and greet every guest especially when they’re in proximity.
• Provide quick and efficient service.
• Remember guest names and use them often in interactions.
• Offer assistance and provide options to guests.
• Emphasize creating a positive guest experience and building lasting connections by thanking guests and inviting them back.
• Supervise, schedule, coach, and train front desk associates to meet performance and service standards.
• Act as a mentor to team members by providing ongoing feedback and professional development.
• Participate in hiring, onboarding, and performance evaluations.
• Support staff engagement and recognition efforts, fostering a positive and motivated team environment.
• Represents Snowmass as a Quality Ambassador for CoralTree, innovating meaningful guest experiences, upholding the highest service standards, and leading the entire organization on service essential development, training, and implementation.
• Assist in the preparation of reports and tracking of key performance indicators.
• Ensure compliance with safety protocols, brand standards, and company policies.
• Coordinate with other departments such as Housekeeping, Engineering, and Reservations to ensure seamless operations.
• Support guest transportation services, including scheduling and communication of shuttle operations.

Benefits

• Health insurance – two plans available including a Health Savings Account eligible plan.
• Dental, vision, life and disability insurance.
• Retirement savings plan with a company match.
• Employee Assistance Program.
• Room discounts for all team members, as well as for their friends and family immediately upon hire.
• Full-time employees are entitled to 5 complimentary nights per year after 6 months of employment.
• Paid time off and paid sick leave.
• Eligible employees, 18 and older can register for a 401(k) with Fidelity after just 3 months of employment, with a company match. Helping you invest in your future!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees