Seasonal Customer Service Associate (Crane Estate)

The Trustees of Reservations • Ipswich, MA

12d • Remote

About The Position

What You’ll Need: Skills and Experience: Associates or Bachelors degree in customer service, hospitality, or a related field, as well as experience in a public-facing customer service role Team player with strong commitment to work collaboratively with colleagues Proactive and resourceful problem solver, dedicated to getting the right answer through research and deductive reasoning Self-motivated and able to work without close supervision Highly organized and detail-oriented Able to prioritize multiple tasks and establish and meet deadlines Excellent customer service communications skills both verbal and written Positive and professional phone manner Fluency with Microsoft Office suite Familiarity with ACME or comparable ticketing software preferred Familiarity with Help Desk software preferred Familiarity with Trustees website www.thetrustees.org Eligibility Criteria: Work-from-home schedule ranges from 4-20 hours per week over 2-4 days per week, including at least one weekend day. Current authorization to work in the United States – a candidate must have such authorization by his or her first day of employment. A satisfactory criminal background (CORI) check. Don’t quite have all the skills and experience listed above? We still want to hear from you! Research shows that historically marginalized groups are less likely to apply if they do not meet every single requirement. We are committed to building a diverse team and encourage you to apply even if you are missing some of the skills and experience above. Want to learn more? Set up an informational call with a member of our People Team by emailing [email protected]. What You’ll Need: Skills and Experience: Associates or Bachelors degree in customer service, hospitality, or a related field, as well as experience in a public-facing customer service role Team player with strong commitment to work collaboratively with colleagues Proactive and resourceful problem solver, dedicated to getting the right answer through research and deductive reasoning Self-motivated and able to work without close supervision Highly organized and detail-oriented Able to prioritize multiple tasks and establish and meet deadlines Excellent customer service communications skills both verbal and written Positive and professional phone manner Fluency with Microsoft Office suite Familiarity with ACME or comparable ticketing software preferred Familiarity with Help Desk software preferred Familiarity with Trustees website www.thetrustees.org Eligibility Criteria: Work-from-home schedule ranges from 5-15 hours per week over 2-4 days per week, including at least one weekend day. Some flexibility with regards to the time of day hours are worked. Current authorization to work in the United States – a candidate must have such authorization by his or her first day of employment. A satisfactory criminal background (CORI) check. Don’t quite have all the skills and experience listed above? We still want to hear from you! Research shows that historically marginalized groups are less likely to apply if they do not meet every single requirement. We are committed to building a diverse team and encourage you to apply even if you are missing some of the skills and experience above. Questions? Contact our People team at [email protected]! Your Benefits: Sick Time: 40 hours of paid sick time upfront. Reciprocity: Employees have access to free and discounted admission and membership to more than 50 nearby museums and cultural institutions. Discounts: Enjoy free entry to all Trustees properties, discount event tickets, and discounted merchandise at our stores and on stays at our inns. Equal Opportunity and Diversity: The Trustees is a proud equal opportunity employer and does not discriminate against any protected status including, but not limited to, age, race, ethnicity, sex, gender, sexual preferences, nation of origin, religion, or disability status and strongly encourages applications from people of color, persons with varying abilities, women, and LGBTQ+ applicants. We aspire to reflect and effectively serve the residents and communities of Massachusetts, who are at the core of our mission. The Trustees’ commitment to advancing the organization’s vision for this work may be found here: Diversity, Belonging, Inclusion and Equity. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. We are committed to creating an inclusive and accessible work environment. To request reasonable accommodations during the application or interview process, please contact us at [email protected].

Requirements

• Associates or Bachelors degree in customer service, hospitality, or a related field, as well as experience in a public-facing customer service role
• Team player with strong commitment to work collaboratively with colleagues
• Proactive and resourceful problem solver, dedicated to getting the right answer through research and deductive reasoning
• Self-motivated and able to work without close supervision
• Highly organized and detail-oriented
• Able to prioritize multiple tasks and establish and meet deadlines
• Excellent customer service communications skills both verbal and written
• Positive and professional phone manner
• Fluency with Microsoft Office suite
• Current authorization to work in the United States – a candidate must have such authorization by his or her first day of employment.
• A satisfactory criminal background (CORI) check.

Nice To Haves

• Familiarity with ACME or comparable ticketing software preferred
• Familiarity with Help Desk software preferred
• Familiarity with Trustees website www.thetrustees.org

Benefits

• Sick Time: 40 hours of paid sick time upfront.
• Reciprocity: Employees have access to free and discounted admission and membership to more than 50 nearby museums and cultural institutions.
• Discounts: Enjoy free entry to all Trustees properties, discount event tickets, and discounted merchandise at our stores and on stays at our inns.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 251-500 employees