Seasonal Customer Service Associate (Crane Estate)
About The Position
Description What You’ll Need: Skills and Experience: Associates or Bachelors degree in customer service, hospitality, or a related field, as well as experience in a public-facing customer service role Team player with strong commitment to work collaboratively with colleagues Proactive and resourceful problem solver, dedicated to getting the right answer through research and deductive reasoning Self-motivated and able to work without close supervision Highly organized and detail-oriented Able to prioritize multiple tasks and establish and meet deadlines Excellent customer service communications skills both verbal and written Positive and professional phone manner Fluency with Microsoft Office suite Familiarity with ACME or comparable ticketing software preferred Familiarity with Help Desk software preferred Familiarity with Trustees website www.thetrustees.org Eligibility Criteria: Work-from-home schedule ranges from 4-20 hours per week over 2-4 days per week, including at least one weekend day. Current authorization to work in the United States – a candidate must have such authorization by his or her first day of employment. A satisfactory criminal background (CORI) check. Don’t quite have all the skills and experience listed above? We still want to hear from you! Research shows that historically marginalized groups are less likely to apply if they do not meet every single requirement. We are committed to building a diverse team and encourage you to apply even if you are missing some of the skills and experience above. Want to learn more? Set up an informational call with a member of our People Team by emailing [email protected] . Requirements What You’ll Need: Skills and Experience: Associates or Bachelors degree in customer service, hospitality, or a related field, as well as experience in a public-facing customer service role Team player with strong commitment to work collaboratively with colleagues Proactive and resourceful problem solver, dedicated to getting the right answer through research and deductive reasoning Self-motivated and able to work without close supervision Highly organized and detail-oriented Able to prioritize multiple tasks and establish and meet deadlines Excellent customer service communications skills both verbal and written Positive and professional phone manner Fluency with Microsoft Office suite Familiarity with ACME or comparable ticketing software preferred Familiarity with Help Desk software preferred Familiarity with Trustees website www.thetrustees.org Eligibility Criteria: Work-from-home schedule ranges from 5-15 hours per week over 2-4 days per week, including at least one weekend day. Some flexibility with regards to the time of day hours are worked. Current authorization to work in the United States – a candidate must have such authorization by his or her first day of employment. A satisfactory criminal background (CORI) check. Don’t quite have all the skills and experience listed above? We still want to hear from you! Research shows that historically marginalized groups are less likely to apply if they do not meet every single requirement. We are committed to building a diverse team and encourage you to apply even if you are missing some of the skills and experience above. Questions? Contact our People team at [email protected] !
Requirements
- Associates or Bachelors degree in customer service, hospitality, or a related field, as well as experience in a public-facing customer service role
- Team player with strong commitment to work collaboratively with colleagues
- Proactive and resourceful problem solver, dedicated to getting the right answer through research and deductive reasoning
- Self-motivated and able to work without close supervision
- Highly organized and detail-oriented
- Able to prioritize multiple tasks and establish and meet deadlines
- Excellent customer service communications skills both verbal and written
- Positive and professional phone manner
- Fluency with Microsoft Office suite
- Work-from-home schedule ranges from 5-15 hours per week over 2-4 days per week, including at least one weekend day. Some flexibility with regards to the time of day hours are worked.
- Current authorization to work in the United States – a candidate must have such authorization by his or her first day of employment.
- A satisfactory criminal background (CORI) check.
Nice To Haves
- Familiarity with ACME or comparable ticketing software preferred
- Familiarity with Help Desk software preferred
- Familiarity with Trustees website www.thetrustees.org
Benefits
- Sick Time: 40 hours of paid sick time upfront.
- Reciprocity: Employees have access to free and discounted admission and membership to more than 50 nearby museums and cultural institutions.
- Discounts: Enjoy free entry to all Trustees properties, discount event tickets, and discounted merchandise at our stores and on stays at our inns.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
251-500 employees
