Seasonal Customer Service Assistant

Tauck • Wilton, CT

8d

About The Position

Seasonal Position from March to November, Full Time (M-F, 9-5pm) POSITION SUMMARY: Serves as a primary point of contact for guests, travel advisors, and Tauck Directors requiring customer service follow-up assistance that does not involve a formal complaint. This role resolves a wide range of post- and pre-travel service inquiries, coordinates with internal teams and external partners, and ensures a seamless, high-quality guest experience that reflects Tauck’s service standards.

Requirements

• 2–4 years of customer service, guest relations, or travel/hospitality experience.
• Strong written and verbal communication skills.
• Proven ability to manage multiple cases and follow through to resolution.
• High level of attention to detail and strong organizational skills.
• Demonstrated ability to quickly learn and apply policies and procedures to ensure efficient, high-quality service.
• Ability to multitask, prioritize work, and perform effectively in a fast-paced environment.
• Customer-focused mindset with sound judgment and problem-solving skills.

Responsibilities

• Handle incoming service calls, emails, and mailed correspondence that require customer service follow-up.
• Act as an advocate for the guest by researching issues, coordinating internally, and providing clear, timely communication and updates.
• Resolve service-related inquiries efficiently while maintaining Tauck’s service standards and brand voice.
• Support post-tour and follow-up processes including refunds, vouchers, claims assistance, and documentation.
• Manage multiple cases simultaneously and ensure timely resolution and accurate recordkeeping.
• Perform other duties and responsibilities as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees