Seasonal Catering Supervisor

2023 CP Brand•Shakopee, MN

13d

About The Position

Experience the fun of working in the entertainment industry at Canterbury Park - home to live horse racing every summer and year round action in our Card Casino, Racebook and Expo Center. Canterbury Park offers competitive pay and an attractive benefits package for part-time team members. Our team members enjoy paid time off, floating holidays and holiday premium pay. For eligible team members, we provide a comprehensive benefits package that includes life, critical illness, accident and hospital indemnity insurance; a 401(k) retirement plan with employer matching; robust wellness programs designed to promote overall health and well-being; and much more. Additional exciting perks include free admission to live racing events, exclusive access to special event privileges, and a wide variety of discounts at local businesses and throughout Canterbury Park. These benefits are carefully designed to not only enhance your experience at work but also contribute to a vibrant and rewarding lifestyle in the community. Job Summary: The Catering Supervisor oversees catered events from setup through breakdown, serving as the primary on-site client contact and coordinating with internal teams to ensure smooth execution. This role supports training and supervising staff, ensures BEO compliance, manages room setup and signage, maintains service standards, and delivers exceptional guest experiences for events of all sizes. Responsible for supporting the Company’s mission, vision, and values by providing an unparalleled experience of fun and entertainment.

Requirements

High School Diploma or GED, 1-2 years of supervisor experience and at least 5 years of experience in Catering and Events or related field; OR any equivalent combination of education and/or experience from which comparable knowledge, skill and abilities have been achieved.
Required to pitch in with other departments based on business need.
Must possess excellent management, administrative, organizational and leadership abilities.
Requires excellent written and verbal communication, customer service, and organizational skills.
Requires computer skills in Microsoft Office (Word, Excel, Outlook, Publisher and PowerPoint).
Must be able to interact with guests, coworkers, and management in a professional and courteous manner.
Skills for problem solving, analysis and effective decision making.
Must be a team player willing to work with all departments.
Must be able to make informed decisions, remain calm in stressful situations, and focus on multiple tasks.
Ability to self-motivate/direct as well as motivate employees/team to achieve department objectives.
Must be detail oriented, have strong organizational skills and the ability to multi-task.
Must be able to pass Canterbury Park’s pre-employment screening which includes a criminal background check and verification of work history.
Must be able to attain a Minnesota Racing Commission (MRC) license.

Nice To Haves

Previous experience in the Entertainment industry a plus.

Responsibilities

Lead by example. Responsible for maintaining a high degree of hospitality, as well as a positive and professional demeanor at all times.
Creates high levels of morale, fosters teamwork, inspires collaboration, delegates effectively and coaches and mentors direct reports for growth opportunities.
Responsible for supervising and executing catered events such as large dinners and receptions and small served events. This would include executing an event from start to finish.
Assist with the hiring, training and developing of hourly team members to build cross functional knowledge of operational processes, industry standards and emerging technologies.
Responsible for making the event signage, hanging signage and take down signage as need, set up of the area such as skirting tables, pipe and drape areas off etc.
Introduction to client day of event as primary contact and to discuss any changes to setup and addresses last minute issues/problems. This would include the menu, serving time of the food and the bar arrangements.
Works with all departments to ensure event needs are fulfilled, i.e. Audio Visual, Faculties and Back of House Operation.
Responsible for ensuring catering staff has set-up a banquet room or area according to Banquet Event form specifications, including buffets, dining tables, audio visual needs, etc.
Enforce uniform standards are met daily and each event.
Responsible for ensuring all equipment is secure at the end of each event/day and prepare and submit equipment repair orders as needed.
Accountable for ensuring catering staff has submitted requisition forms at the end of each event to prep for the next day’s activities.
Ensure Catering Manager has received an event recap form at the end of each event.
Maintain prompt and courteous customer service to all guests throughout the day.
Responsible for ensuring catering staff understands what the group(s) have purchased as part of their package and it is fulfill during the event, such as: escorting to winner’s circle/photo, drink tickets and any audio needs.
Must attend all Banquet Event Operations (BEO) meetings on a weekly basis.
Perform all other duties as assigned.