Seasonal Call Center Team Member/Lead

Jackson Hewitt - 2247•Dayton, OH

62d•$13 - $16

About The Position

Join a dynamic call center team during tax season! We're looking for energetic and customer-focused individuals to support both tax professionals and consumers using our client's tax software and refund programs. If you thrive in a fast-paced environment, enjoy helping others, and are ready to take the next step in your customer service career—this is the role for you. Tax Revenue Customer Service Representative Provide best-in-class customer service to taxpaying customers by phone in a fast-paced environment. Jackson Hewitt is an innovator with nearly 6,000 locations, and we’re on a mission to change the face of the tax industry. We are an industry-leading provider of full-service individual, federal, and state income tax preparation with offices across the country. Jackson Hewitt is always seeking to improve its financial products, promotions, and partnerships so clients get more. Taxes are fun (really!) Jackson Hewitt is proud to offer free tax training as well as continuing education for tax preparers across the country. With nearly 6,000 locations to choose from, there's likely a Jackson Hewitt location near you, including at your local Walmart store. Tax preparers have flexible scheduling and various rewards too.

Requirements

1+ years of customer service experience (call center preferred).
Tax preparation experience is preferred. (willing to train the right candidate)
Experience with chat/email support and navigating multiple systems.
High school diploma or GED required.

Nice To Haves

Experience in financial services, bookkeeping, banking, or tax support is a plus.

Responsibilities

Handle inbound calls, chats, and emails per day from customers regarding tax software and refund programs.
Make outbound calls to clients confirming appointments for offices across the region
Assist consumers with refund advance programs and troubleshoot account issues.
Accurately document all customer interactions for trend analysis and quality assurance.
Maintain high service levels and call quality standards.
Collaborate with team members and leadership to ensure positive customer experience.
Respond to various tax inquiries.
Utilize training and resources to solve problems related to tax procedures, filing, and payment requirements.
Access data using basic computer skills and communicate professionally while maintaining ethical and confidentiality standards.