Call Center Team Lead

Window Nation • Warrensville Heights, OH

3d • $45,000 - $50,000

About The Position

Window Nation, the 3rd largest specialty remodeling company in the country, is searching for a Call Center Team Lead to oversee the day-to-day success of a thriving call center. This person will lead by example to help ensure that all Call Center Agents are focused and driving towards the success of all established goals.

Requirements

• High School Diploma, GED, or equivalent
• 1-3 years of supervisory or Team Lead experience
• Ability to lead by example
• Ability to multitask in a fast-paced environment
• Self-motivated, analytical and data driven
• Ability to work well under pressure and get the job done at all costs
• Excellent written and verbal communication skills

Nice To Haves

• Expert proficiency in Microsoft Office
• Experience with Salesforce is a plus

Responsibilities

• Manage the flow of all inbound and outbound calls
• Schedule and manage appointment availability in all markets
• Create awareness and accountability of all Call Center Agent performance
• Make executive decisions on lead eligibility by qualifying lead requirements
• Ensure accuracy of the data entered into our system
• Oversee escalated calls as needed
• Assist with the implementation of new plans, objectives, and motivational tools
• Develop and implement best team practices
• Assist with your staff's ongoing development by hosting bi-weekly training sessions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees