Seasonal Assistant Manager
About The Position
Ready to dive into epic outdoor adventures and make a positive impact on the environment? Look no further than the Appalachian Mountain Club (AMC) - the oldest conservation, education, and recreation organization in the USA! Our passion for the outdoors knows no bounds, and we want YOU to be a part of it. As an employee, you'll unlock access to exciting programs, policies, and procedures that empower you to make a real difference. Join the AMC team now and embark on the journey of a lifetime! Cardigan Lodge sits at the base of Cardigan Mountain in Alexandria, New Hampshire. The lodge offers a self-service experience to guests in the winter, complete with dynamic hiking and ski trail systems available just outside the front door. The reservation serves campers, with 26 primitive campsites, and a rustic cabin that sits half a mile from the summit. AMC is seeking a Seasonal Assistant Manager to aid the Manager in all aspects of facility operation. This entry level position entails a variety of customer service, housekeeping, and operational duties with a focus on providing an exceptional experience for each guest and visitor. The Seasonal Assistant Manager is a full-time, seasonal position which includes room and board. The position requires excellent communication, teamwork skills, and consistent support of the Appalachian Mountain Club’s mission.
Requirements
- 18 years and older
- Experience in customer service and exceptional communication skills
- Self-motivated and able to demonstrate responsibility and reliability without daily supervision
- Ability to adapt and thrive in a consistently changing work environment
- Success in performing a wide range of assigned tasks with attention to detail
- Ability to resolve conflicts with a calm and respectful demeanor
- Must work well in a team and have enthusiasm for communal living
- A love for the outdoors! A commitment to the mission of the Appalachian Mountain Club
- Ability to operate standard office and maintenance equipment
- Physical abilities needed: Ability to lift and carry 50 pounds on-site and in the backcountry
- Ability to travel safely in the backcountry in all weather conditions
- Caretakers must be physically and mentally able to endure and enjoy solitude and extreme weather conditions
Nice To Haves
- Experience in hospitality or outdoor recreation is preferred
Responsibilities
- Assist the Manager in all aspects of facility management
- Act as primary decision-maker in all areas of operations management in the absence of the Manager
- Oversee training, supervision, and performance evaluations of staff
- Attend AMC organizational meetings when required
- Create a positive experience for each guest and visitor by providing exceptional customer service
- Respond to all guest complaints and special requests in a respectful and professional demeanor
- Interact with guests by providing information on local recreation opportunities, lodge amenities, organizational efforts, and available programs
- Record and post the weather daily. Complete a summarizing report on daily activities
- Participate in the daily cleaning and upkeep of guest rooms, bathrooms, shared areas, campsites, and privies
- Assist with the check-in and check-out of lodge and campsite reservations
- Participate in meal planning and food ordering
- Prepare and cook daily meals when required
- Participate in the set-up, service, and cleanup of daily meals
- Assist with retail and membership sales in the lodge store
- Complete routine maintenance of the facility and grounds to include trash and snow removal, food recycling, and minor building repairs. Remove ice and snow from buildings, walkways, systems, and fire exits
- Participate in deep cleaning of lodge spaces and additional special projects as instructed
- Implement energy conservation and environmentally sound practices in daily operation
- Retain positive interactions and connections with supporting businesses and colleges
- Participate in the success of communal living by committing to a respectful, clean, and safe environment
Benefits
- Room & Board: FREE dorm-style room and meals included
- Insurance: Available with positions that are 6 months or longer and when working greater than 30 hours per week
- Retirement: Voluntary 403(b) Contribution
- Paid Time Off: earn up to 10 days of paid earned time depending on length of service
- Other Team Member Perks:
- 30% discount on AMC Merchandise
- Free Annual AMC Membership
- 4 Free nights at AMC locations
- Prodeal discounts on equipment & gear and more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
251-500 employees
