Seafood/Dept Leader

Kroger•Glendale, AZ

1d•Onsite

About The Position

The Seafood/Dept Leader is responsible for creating an outstanding customer experience through exceptional service. This role involves establishing and maintaining a safe and clean environment to encourage customer returns, and achieving sales and profit goals for the department. The leader must monitor and control all established quality assurance standards. Key duties include directing, supporting, and supervising all functions, duties, and activities for the Seafood department. The individual is expected to demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Effective communication skills
Knowledge of basic math
Ability to handle stressful situations
Current food handlers permit once employed
Possess adequate knife handling skills and knife speed

Nice To Haves

High school diploma or equivalent
Management experience
Knowledge of cutting, traying, wrapping, and labeling Seafood experience
Retail experience
Second language: speaking, reading and/or writing

Responsibilities

Promote trust and respect among associates by communicating company, department, and job specific information
Collaborate with associates and promote teamwork to help achieve company/store goals
Establish performance goals for department and empower associates to meet or exceed targets
Develop adequate scheduling to manage customer volume throughout hours of operation
Train and develop associates on performance of their job and participate in the performance appraisal process
Adhere to all local, state and federal laws, and company guidelines
Create an environment that enables customers to feel welcome, important and appreciated by possessing knowledge of products sold within the department; offer product samples to help customers discover new items or products they inquire about; inform customers of specials
Cut seafood to customers’ requests using proper cutting equipment and provide them with fresh/frozen products they have ordered
Prepare foods according to the food temperature logs and follow cooking instructions
Partner with store management to create and implement a department business plan to achieve desired results
Inform and educate department associates about current, upcoming and special in-store promotions
Prepare and submit seasonal critiques for the sales and merchandising supervisor
Monitor and control expenses for the department
Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports
Schedule routine price changes by updating shelf tags and promotional signs
Maintain compliance with all country of origin labeling and regulations
Plan, organize and supervise the inventory process
Adhere to all food safety regulations and guidelines
Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management; ensure proper temperatures are maintained in cases and coolers temperature logs kept
Practice preventive maintenance by properly inspecting equipment and notify appropriate personnel of any items in need of repair
Notify management of customer or employee accidents
Report all safety risks, or issues, and illegal activity, including: robbery, theft or fraud
Ability to work cooperatively in high paced and sometimes stressful environment
Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
Ability to act with honesty and integrity regarding customer and business information
Ability to follow directions and seek assistance when necessary to resolve customer and business issues
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
Must be able to perform the essential functions of this position with or without reasonable accommodation