SDS - Case Manager

Human Resources•Albany, OR

About The Position

This position is FLSA non-exempt and eligible for overtime. This position is union represented. Provides initial service eligibility and ongoing case management with financial eligibility coordination to individuals needing personal care assistance to promote quality of life, independence, and care in the least restrictive setting. Works with Medicaid payment/ tracking systems, Consumer Assessment and Planning Systems (CAPS), as well as related forms and terminal screens. Performs position duties in a manner which promotes customer service and harmonious working relationships, including treating all persons courteously and respectfully. Engages in effective team participation through willingness to assist and support co-workers, supervisors, and other work-related partners. Develops good working relationships with division and agency staff and supervisors through active participation in accomplishing group projects as well as identifying and resolving problems in a constructive manner. Demonstrates positive acceptance of constructive feedback and suggestions to strengthen work performance. Contributes to a positive, respectful, and productive work atmosphere. Regular attendance is required to meet the demands of this job in order to provide necessary services. This position is a Mandatory Reporter by statutory requirement.

Requirements

Staff working for the Department or the Department's designee must meet the following requirements to provide case management services:
A bachelor’s degree in a behavioral science, social science, or a closely related field; or
A bachelor’s degree in any field and one year of human services related experience that may include providing assistance to people and groups with issues such as economical disadvantages, employment barriers and shortages, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, or inadequate housing; or
An associate’s degree in a behavioral science, social science, or a closely related field and two years of human services related experience that may include providing assistance to people and groups with issues such as economical disadvantages, employment barriers and shortages, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, or inadequate housing; or
Three years of human services related experience that may include providing assistance to people and groups with issues such as economical disadvantages, employment barriers and shortages, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, or inadequate housing.
Knowledge of the elderly and/or people with disabilities, and familiarity with the problems and issues confronting the elderly and/or people with disabilities in the local community.
Knowledge of community resources.
Knowledge of confidentiality rules regarding consumer and provider records and investigations, including HIPAA regulations.
Knowledge of, and ability to operate, a personal computer.
Knowledge of, and experience in, Microsoft software.
Ability to effectively communicate orally and in writing.
Ability to assess individuals in their own home to determine appropriate service and/or community referral.
Ability to work effectively with representatives of other social agencies and members of the public.
Ability to work effectively with consumers and to use good judgment in handling individual case problems.
Ability to interact and work with a culturally diverse population.
Ability to exercise good time management skills to accomplish both daily tasks and on-going projects.
Ability to maintain accurate, up-to-date records and to prepare accurate reports.
Ability to work independently, organize and structure tasks, handle multiple projects and a high volume of work.
Ability to initiate own work with minimum supervision.
Ability to establish and maintain positive and effective working relationships with staff, consumers, other agencies, and the general public.
Skills in performing psychosocial assessments.
Possession of a Valid Oregon Driver's license and the ability to travel over a tri-county area.
Position requires successful completion of a criminal history and driving record check.

Responsibilities

Waivered Case Management
Service Assessments
Service Planning
Provider Billing/ Payment Resolution
Maintain Consumer files
Attends unit meetings, staffing and training as directed by supervisor.
Performs other related duties as assigned by supervisor.
Assists in Oregon Administrative Hearings requests.
Participates with internal and external quality assurance audits and reviews.
Provides team members with assistance with case management questions and concerns.
Performs and follows mandatory reporting requirements.