Scrum Master

Global Payments Inc.•Jeffersonville, IN

About The Position

Global Payments is a worldwide leader in payments solutions, enabling millions of people to move money using credit, debit, prepaid, and merchant services. The company's team supports over 3 million companies, 1,300 financial institutions, and 600 million cardholders globally, driven by a passion for success and a commitment to delivering best-in-class payment technology and software solutions. This role involves working closely with the Network and Network Automation team to ensure project progression on schedule, within budget, and to desired quality. The Scrum Master will also coach and mentor the team, fostering continuous improvement and ensuring objectives are met consistently. Key functions include facilitating internal and external communication, removing impediments, and acting as an intermediary between product owners, managers, and team members. The position requires strong communication to facilitate Scrum processes like Release Planning, Sprint Planning, Daily Scrums, Sprint Reviews, and Retrospectives in a fast-paced environment. The Scrum Master will set an example for Agile methods, ensuring they are understood and consistently applied within the team, and will help platform teams become self-organizing, deliver training, and administer tools like Jira.

Requirements

Bachelor’s degree in Computer Science or a related field
Minimum of 4 years of experience as a Scrum Master
3 years Agile/IT project management experience
Excellent communication and interpersonal skills
Strong problem-solving and analytical skills
Ability to lead and facilitate Scrum ceremonies

Nice To Haves

General conceptual understanding of computer networking
Certification in Agile methodologies, like Certified Scrum Master (CSM) or Professional Scrum Master (PSM)
Ability to work collaboratively with cross-functional teams
Prior knowledge of Agile project management tools, preferably Jira

Responsibilities

Work closely with the Network and Network Automation team to ensure that the work progresses on schedule, within budget, and to the desired level of quality
Serve as a coach and mentor to our team – helping to foster a culture of continuous improvement and ensuring that the team is meeting its objectives consistently
Facilitates internal and external communication, removes impediments, and serves as the intermediary between multiple product owners, managers, and team members
Facilitates the project team through the Scrum process of Release Planning, Sprint Planning for multiple product owners, Daily Scrums, Sprint Reviews and Retrospectives in a fast-paced environment with competing priorities
Sets the example for Agile methods based upon the designated principles and ensures they are understood and exercised consistently within the team
Facilitate and coordinate Agile Scrum processes within the company
Guide and coach the team on Agile Scrum principles and practices
Ensure the team works collaboratively and efficiently to deliver high-quality products
Work with Network Automation Engineers to prioritise the product backlog
Fostering communication by creating channels and translating lingo
Helping our Platform Teams become self-organising
Delivering training as part of our overall transformation efforts
Helping administer our tools including Jira
Setting an example including Agile coaching
Conduct Daily Scrum meetings
Guide and develop clear Sprint standards while keeping the team engaged and on task
Enact Scrum values and practices
Provide updates on the team's performance
Remove impediments that hinder team progress
Facilitate Grooming/Refinement, Sprint Planning, Demos, Retrospectives and Daily Standup meetings for the assigned team(s)
Guide team to adhere to working agreements
Help to resolve impediments
Create a culture of continuous improvement by fostering empowerment and promoting best practices for platform maintenance and development
Create a team environment by establishing trust and transparency through collaboration & communication
Promote a collaborative team environment that fosters creativity and innovation
Engage team with making appropriate commitments through story selection and task definition; encourages discussion and conflict resolution
Initiate, build and maintain positive relationships with IT and internal customers to help facilitate effective completion of project work
Partner with the appropriate team member(s) for capacity planning and resource allocation in Agile tools
Guard and shield the team(s) from distractions and interruptions from external interferences
Identify difficult sources of impediments
Identify and troubleshoot obstacles that are hindering the team’s progress
Promote continuous improvement through retrospectives and feedback sessions
Communicate project status, risks and issues to stakeholders
Track KPIs and help teams deliver high-quality products/solutions on time
Ensure that the team follows the Scrum framework and adheres to Agile principles