Scrum Master

PNC • Pittsburgh, PA

2d • $55,000 - $140,300 • Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Scrum Master within PNC's Retail Technology organization, you will be based in Pittsburgh, PA, Dallas, TX, Strongsville, OH, Birmingham, AL, Phoenix, AZ, Lakewood, CO or Philadelphia, PA.

We are seeking an experienced Scrum Master to support Agile delivery by guiding and coaching Scrum teams to achieve effective, predictable outcomes. This role is responsible for facilitating all Scrum ceremonies, removing impediments, and promoting Agile best practices, transparency, and continuous improvement. The Scrum Master will partner closely with Product Owners, Business Analysts, and Technology Leads to ensure teams are aligned with enterprise Agile standards and governance expectations.
Supports and facilitates generally one to two Scrum Teams in various functions by fostering Agile values and practices.
Ensures team adherence to Agile principles. Provides coaching to the Scrum Team(s) on how to execute the Scrum framework.
Organizes and facilitates ceremonies, identifies improvement opportunities to optimize velocity and quality while mitigating risk. Tracks and communicates the overall team progress providing visibility to stakeholders.
Serves as a filter to remove impediments to progress as identified by the team. Protects the team from outside influences to ensure the team remains focused on Scrum Team priorities.
Partners with the Product Owner to ensure the backlog items are prioritized based on business value and ready for the team.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Requirements

• Proven experience serving as a Scrum Master on Agile technology teams
• Strong understanding of Scrum, Agile principles, and iterative delivery models
• Hands‑on experience using Jira for sprint planning, backlog management, and Agile reporting
• Proficiency with Confluence for Agile documentation, team artifacts, and knowledge sharing
• Experience working effectively with cross‑functional teams in a fast‑paced environment
• Strong communication, facilitation, and problem‑solving skills
• Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience.

Nice To Haves

• Scrum Master certification (CSM, PSM, or equivalent)
• Experience supporting enterprise‑scale Agile delivery, preferably within financial services or regulated environments
• Familiarity with additional Agile and DevOps tools, such as dashboards, collaboration platforms, or CI/CD visibility tools

Responsibilities

• Facilitate all Scrum ceremonies, including sprint planning, daily stand‑ups, sprint reviews, and retrospectives
• Coach Scrum teams on Agile and Scrum best practices to drive consistent and predictable delivery
• Partner with Product Owners, Business Analysts, and Technology Leads to ensure user stories are well‑defined, estimated, and ready for sprint execution
• Identify, track, and help resolve team impediments, risks, and dependencies that impact delivery
• Promote transparency and accountability through clear metrics, reporting, and communication
• Support continuous improvement initiatives to enhance team maturity, velocity, and quality
• Ensure alignment with PNC Agile delivery standards and enterprise governance expectations

Benefits

• PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
• In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees