Scientific Support Specialist - ONSITE
About The Position
Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Abcam , one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. Progress happens together At Abcam, we believe the scientific community goes further, faster when we go there together. That’s why we work with life scientists to provide biological reagents and solutions that enable faster breakthroughs in critical areas like cancer, neurological disorders, infectious diseases and metabolic disorders. Our talented team of over 1,400 colleagues worldwide is our greatest asset. By applying our expertise and pushing boundaries, together we strive to better serve our customers, strengthen our impact across our industry, and ultimately our positive impact on society. Learn about the Danaher Business System which makes everything possible. The Scientific Support Specialist is responsible for providing researchers with best-in-class pre- and post-sales product support for our antibody-based research solutions that drives revenue growth through relationship building and lead generation. The role directly supports researchers supplying technical information, assisting in experimental design and optimization, and product recommendation. This position reports to the Scientific Support Manager in the Scientific Support team, located in Waltham MA, and will be ONSITE .
Requirements
- Master's degree in a life sciences field
- 2+ years additional laboratory research experience using antibodies and related reagents in at least one antibody-based application (WB, IHC, ICC, Flow Cytometry, ELISA, IP, ChIP, any multiplex assays)
- Travel Requirements: This position requires up to 20% flying and/or driving travel, which may potentially include overnight stays.
Nice To Haves
- PhD in life sciences field with laboratory research experience using antibodies and related reagents in antibody-based applications
- Experience teaching or supervising staff or students
- This role supports LATAM customers - Spanish proficiency is a plus
Responsibilities
- Help customers with product recommendations, experiment optimization, and complaint troubleshooting via chat, email, and phone to deliver the best customer outcomes with high commercial awareness, recognizing sales opportunities and leads.
- Collaborate with Sales, Product Managers and R&D to deliver technical talks and meet with customers, understanding customer needs and requirements to recommend suitable solutions and products, and educate researchers on the use of Abcam products in antibody-based applications.
- Gather customer insights regarding new scientific trends and product needs to help expand Abcam's product portfolio.
- Stay up-to-date on new products, applications, and techniques through webinars and trainings.
- Continually think of, suggest, and help implement process improvements to enhance product quality and customer experience
Benefits
- Abcam, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info .
- We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
