PartnerHero-posted 1 day ago
Full-time • Entry Level
Onsite • Greensboro, NC

As a Customer Support Specialist, you’ll guide customers, partners, and clients—turning questions about accounts, payments, orders, or benefits into clear, actionable solutions. Every interaction is a chance to make an impact, build trust, and show how peak CX performance is done. Let us match your unique skills, experience, and interests with one of our many partners across a variety of industries including Edtech, eCommerce, Fintech, Health and Wellness, plus more. As part of the Crescendo team, you’ll have the support you need to develop and grow your career. The reason you join won’t be the reason you stay.

  • Deliver personable, positive customer support via email, chat, and phone
  • Troubleshoot and solve customer issues with clarity and care
  • Spot issue patterns and share insights for process improvement
  • Balance independence and teamwork to complete tasks on time
  • Follow communication guidelines and research solutions when needed
  • Build trust and lasting connections with every customer interaction
  • Excellent written and verbal English communication skills (EFSET C2 required)
  • Strong problem-solving and critical thinking abilities
  • Highly organized, accountable, and dependable
  • Effective time management with punctuality and schedule adherence
  • Empathetic, adaptable, proactive, and an active listener
  • Comfortable working in a fast-paced, dynamic environment
  • Tech-savvy across web, computer, and mobile tools
  • Passionate about delivering outstanding customer experiences
  • Curious, eager, and committed to continuous learning
  • Be part of a people-first, values-driven organization
  • Work with innovative global partners and diverse teams
  • (US Only) Remote working arrangements
  • Hybrid working arrangements
  • Competitive base salary
  • Generous paid time off
  • Comprehensive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
  • (US only) Competitive retirement benefits
  • Access to free posture-based fitness workouts from home
  • Training and professional development opportunities
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