Science/Engineering Trainee

LSPedia Inc • Farmington Hills, MI

9h • Onsite

About The Position

As a Trainee at LSPedia, you’ll be immersed in learn and develop skills to support our Software as a Solution suite, a leading traceability and compliance solution for the pharmaceutical industry. Through hands on experience and mentorship, you’ll assist level 1 to level 3 support engineers, account managers, customers, and gain foundational expertise in system analysis and problem solving. Your goal: elevate to a full support engineer role within three months by delivering topnotch service, accurate troubleshooting, and proactive learning.

Requirements

• Associate or Bachelor’s degree in Engineering, Science, or a related field
• Strong curiosity and commitment to professional growth in system analysis and problem solving
• Excellent communication and interpersonal skills, with a customer focused mindset
• Basic understanding of XML and experience with Microsoft Office tools
• Ability to work both independently and collaboratively in a dynamic, fast paced environment
• Self starter and problem solver

Nice To Haves

• Prior experience in customer or support roles
• Familiarity with SaaS, CRM tools, or customer support systems
• Strong initiative and ambition to advance within a high visibility, high impact role

Responsibilities

• Build expertise in LSPedia’s OneScan solution suite
• Master Freshdesk the support tool
• Work closely with your team members on resolving tickets, taking care of customers, and providing timely updates.
• Participate in structured training to enhance technical skills and software proficiency.
• Deliver exceptional customer service, troubleshoot issues, escalate as needed, and ensure customer satisfaction.
• Document tasks thoroughly and update records to maintain accurate work histories.
• Attend team meetings, providing status updates on assignments and project progress.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree