Schwartz Center Director of Program Development & Growth

Mass General Brigham•Somerville, MA

8d•$99,466 - $141,804•Remote

About The Position

ABOUT US: The Schwartz Center for Compassionate Healthcare’s mission is to partner with healthcare organizations to advance compassion for patients, care teams, and their healing relationships. We are a Boston-based nonprofit with national and international reach, with approximately 600 hospitals in the US, Canada, Australia and New Zealand as members, and another 320 hospitals/systems conducting Schwartz Rounds throughout the UK and Ireland. Together, we are helping hundreds of thousands of healthcare professionals provide compassionate care to millions of patients and families. The Schwartz Center’s strategic priorities for the coming decade include expansion of Schwartz Rounds within existing members, as well as to new acute care hospitals and into adjacent healthcare markets such as ambulatory centers, retail health, and virtual/home-based care. We are also looking to strengthen our community of compassionate care champions, who are the clinical leaders running our programs across the globe, and to further develop our Model for Compassionate Care and associated tools and resources. We are looking to build new relationships, collaborations, and partnerships with a wide variety of external organizations and associations who are aligned with our work supporting caregiver well-being and patient/family compassion. Our operational budget is funded approximately 50% by philanthropy, with funds coming from individual, corporate and foundation donors, and 50% by earned revenue, including from our active sites. Our vision for the coming decade is to be a global leader in championing compassion for all who seek and provide healthcare. ABOUT YOU: You have an understanding of the healthcare landscape and experience in healthcare. You recognize the myriad of challenges facing the healthcare workforce and healthcare organizations today. You believe compassion can be taught, strengthened, and systemically embedded into healthcare, and you’re excited by the challenge of making that real at scale. You think about programs not just as offerings, but as vehicles for engagement, human connection, and culture change. You bring experience in program development, strategy, and growth. You can see a big vision, map the steps to get there, test ideas, and turn concepts into sustainable offerings. You can analyze and listen deeply to needs, trends, evidence, and people. You’re energized by both innovation and stewardship, understanding what exists while exploring what could be. You value partnership, learning, and implementation. You speak the language of leaders and clinicians while keeping the experience of patients and caregivers at the center. You enjoy working alongside multidisciplinary colleagues, clinicians, health system administrators, trainers, and program staff. You bring others in and actively elevate voices. Most of all, you bring curiosity, integrity, enthusiasm, and fun to your work.

Requirements

Bachelor’s degree required, Masters degree preferred; such as healthcare administration, public health, social work, psychology, organizational development, nonprofit management, or related discipline
8+ years of professional experience in healthcare, including 3+ years of experience designing, implementing, and/or scaling programs including content development, business planning, and execution.
Experience leading or supporting efforts focused on staff well-being, clinician experience, patient/family experience, and/or organizational culture.
Experience leading or supporting initiatives with multiple internal and external stakeholders, timelines, and deliverables.
Strong business and strategic acumen, including comfort with financial considerations, business models, and value propositions related to program initiatives.
Excellent project management skills including ability to manage multiple projects simultaneously, set priorities, create and follow timelines, and deliver high-quality work on schedule.
Exceptional written and verbal communication skills, including experience preparing and delivering reports, presentations, and communication materials for diverse audiences.
Proven ability to build trusting, collaborative relationships across disciplines and roles.
Commitment to and passion for compassionate, person-centered care.
Ability to travel approximately six times annually.
Ability to operate professionally in a remote environment, and within regular business hours of the Eastern Time Zone.

Nice To Haves

Direct experience with Schwartz Rounds, particularly as a program lead, facilitator, panelist storyteller, planning committee member, or site champion, is strongly preferred. We also value experience with related domains such as narrative medicine, peer and staff support initiatives, reflective practice, and health communication.
Familiarity with peer support curricula and programs, including Stress First Aid.
Clinical credentials and experience working within interprofessional care teams.
Experience with recognition or awards programs in healthcare, especially as a staff or volunteer leader / reviewer.
Experience working in a remote environment, including remote collaboration across internal teams and external customers, partners, and leaders.
Experience working with international collaborators.
Comfort synthesizing literature, evidence, and practice insights into recommendations and resources.
Experience engaging with a professional member association, trade organization, and/or non-profit organization (such as participating or leading an initiative, volunteer leadership role, board service, etc.)
Deep commitment to compassion in healthcare, with personal alignment to the Schwartz Center’s mission and values.
Strategic thinker who can also comfortably “roll up their sleeves” to execute and iterate.
Highly organized, detail-oriented, and reliable.
Collaborative, humble, and relationship-centered, with strong emotional intelligence.
Comfortable navigating ambiguity, change, and growth in a dynamic organizational environment.
Brings genuine enthusiasm to the work and contributes positivity, warmth, and energy to the team.

Responsibilities

Strategic Partnership and Program Growth Serve as a thought partner to the CCO in shaping the strategic direction and growth of the Schwartz Center’s program portfolio.
Contribute to multi-year program roadmaps, including expansion strategies, new offerings, and integration opportunities across Schwartz Rounds, Stress First Aid, Compassion Cultivation Trainings, and emerging programs.
Analyze program trends, stakeholder feedback, and the external landscape (including areas related to workforce well-being, patient experience, and clinician burnout) to inform priorities and innovation.
Develop and maintain clear business cases for new or expanded offerings, including value propositions, target audiences, revenue/expense projections, and implementation timelines.
New Program Development Design, pilot, and refine new programmatic offerings aligned with the Schwartz Center’s mission and strategic plan, and map such programs to the Schwartz Model for Compassionate Healthcare.
Co-lead business planning for program initiatives, including market scans and stakeholder interviews, financial modeling and scenario planning, and implementation plans.
Use data (participation, engagement, impact measures, satisfaction, etc.) to refine programs and demonstrate value to current and prospective partners.
Partner with the Programs, Development, and Operations teams as needed to support grants, philanthropic proposals, and sponsorship strategies tied to programs.
Awards and Recognition Programs In collaboration with the experience manager, serve as lead staff for the National Compassionate Caregiver of the Year Award program including setting the annual award cycle, leading the selection committee, reviewing and synthesizing nominations, and partnering with internal departments to integrate NCCY into key institutional events.
Lead the redesign and launch of a program that recognizes and showcases innovations in organizational compassion including development of program goals, criteria, and processes, creating case studies that highlight exemplars and explore opportunities leverage lessons learned for program development.
Partnerships and External Relations Identify, cultivate, and manage strategic partnerships that advance the Schwartz Center’s programmatic goals, including healthcare systems, professional associations, academic partners, training organizations, and /or foundations.
Represent the Schwartz Center in external meetings, conferences, and collaborations related to compassion in care, staff well-being, and patient experience.
Support co-branded program initiatives, joint learning events, and collaborative projects that increase visibility and adoption of Schwartz Center programs.
Contribute to thought leadership efforts (including white papers, presentations, webinars, case studies) highlighting program impact and insights.
Existing Program Support Work closely with the CCO and Programs team to deepen impact of the Schwartz Rounds program (such as new formats, specialty adaptations, integration with workforce well-being strategies, etc.)
Partner with the CCO and relevant internal/external partners to build a business and growth strategy for Stress First Aid including possible new delivery models, sector expansions, and partnerships.
Collaborate with internal teams and external partners to develop a strategic plan for Compassion Cultivation Training growth and integration across healthcare organizations.
Support development of new tools, guides, and resources for site leaders, facilitators, and panelists to sustain high-quality Schwartz Rounds.
Occasionally support the programs team in on-boarding, training, and facilitation related to Schwartz Rounds program sites.