School Technology Specialist

Northshore School District 417 • Bothell, WA

2d

About The Position

The School Technology Specialist is responsible for school-based technical support for students and staff to ensure working technology hardware and software to fulfill educational requirements and needs. This position acts as a liaison between building staff and the Technology Department, providing two-way communication and implementing technologies as directed by the department. Works under the leadership of the technology department. Independently resolves routine and less complex user problems. Coordinates with other technology staff and/or supervisor in referring or resolving more complex issues. Work is evaluated based on overall success of assisting users and resolving problems consistent with district and technology department policies, directives, and standard practices and procedures.

Requirements

• Must be at least 18 years of age and hold a high school diploma or equivalent.
• Skill and experience working with school-age children preferred.
• Experience in personal computer operating systems.
• Demonstrated ability to establish and maintain effective relationships with students, teachers, district staff and the public.
• Knowledge of effective uses of technology in curriculum; ability to communicate effectively orally and in writing; ability to work with minimum supervision; demonstrated initiative and problem-solving skills; basic troubleshooting of Macintosh and PC computers and peripherals; and technical knowledge of network use, hardware and software.
• Ability to operate computers and learn specific software applications.
• Must have physical ability to lift a minimum of 40 pounds.

Responsibilities

• Maintain the school’s inventory of student devices, printers, presentation equipment, and other related hardware.
• Communicate with the Asset Management Specialist to ensure that inventory is sufficient to support the needs of students and staff.
• Surplus and redistribute equipment as needed.
• Assign and collect student computing devices and peripherals as needed on an annual basis.
• Assign and reverse technology fines for students due to lost or damaged hardware.
• Assign one-day loaner devices to students who need a temporary device.
• Assess damage and enter tickets for repair of devices.
• Support staff and students in troubleshooting procedures for hardware, software and peripherals such as printing errors, network connectivity problems, presentation system issues, e-mail issues, and device power issues.
• Use Technology Department resources such as the knowledge base and work order system to ensure standard guidance and procedures are followed.
• Work with students individually and in small groups to provide technical support related to assigned district devices and peripherals.
• Monitor student use of equipment, Internet, e-mail and other technology resources as requested by Supervisor(s) or school Administrators.
• Support and maintain the school website.
• Support staff in their use of district website tools and maintenance of classroom websites.
• Create and track work orders in the Technology work order system.
• Provide timely response to assigned tickets and escalate promptly when necessary.
• Direct staff to resources for troubleshooting and training.
• Support successful annual state-required testing efforts in collaboration with the School Assessment Coordinator, Technology Department, and District Assessment staff.
• Facilitate two-way communication with Technology staff and school staff regarding issues and technical problems with online testing software.
• Work as a member of a team with the Teacher-Librarian, Instructional Technology Coordinators, Technology Department and others on school technology issues.
• Assist school technology team in researching software, hardware and peripheral selections for the school, adhering to the Digital Resource Review process.
• Share information with school staff regarding learning opportunities, technical implementations and timelines, and requirements for use of technology.
• Provide feedback to the Technology Department to represent staff needs.
• Attend district STS meetings.
• Support ongoing efforts of teachers and teacher-librarians working with students and staff to develop Digital Citizenship skills and habits.
• May support school-specific activities such as Hour of Code, keyboarding instruction, supporting larger-space AV systems in Gyms and Commons, and others.
• Collaborate with other School Technology Specialists (STS) and the ITC in pathways and grade bands to ensure consistent delivery and service across the district.
• Perform other related duties as assigned.

Benefits

• Washington state health insurance coverage (SEBB) and a Washington state retirement package, for eligible positions .
• Generally, you are eligible for SEBB benefits if you are anticipated to work at least 630 hours per school year (September 1 through August 31).
• The School Employees Benefits Board (SEBB) benefits include:
• Medical plans with prescription benefits
• Dental plans
• Vision plans
• Life and AD&D insurance
• Long-term disability insurance
• Medical Flexible Spending Arrangement
• Dependent Care Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED