As a Payroll Technology Specialist in the HR function, your primary focus is to play a pivotal role in optimizing and managing our payroll systems in US-CA-PR. This critical system underpins our payroll operations. The role is responsible for managing data integrity in payroll and integrated systems, file integrations, security access, system setup, data collection and educational needs to payroll or end users. This hybrid role reports to our Regional HRIS Tech & Operations Lead and is based in our New York Support Office. Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities System Configuration and Compliance: Design, configure, and maintain payroll and integrated systems to reflect the latest compliance regulations and internal policies. Ensure that all configurations are aligned with organizational goals and evolving requirements. Data Integrity and Integration: Manage data integrity across payroll and integrated systems by monitoring integration files, analyzing data, and running queries to ensure the accuracy of information imported from HRIS SuccessFactors and integrated systems like workforce management solutions. Process Optimization: Continuously evaluate and optimize payroll system and business processes in partnership with Payroll Operations manager and other key stakeholders to enhance operational efficiency, ensuring that they support business needs and maintain a high level of data quality. Knowledge Management: Create and maintain comprehensive key documentation for payroll and integrated systems. Define and implement standards and procedures to validate data integrity and ensure the operational viability of business processes. User Access and Security: Oversee user access management for payroll systems, ensuring proper access levels based on roles and responsibilities. This includes the creation, update, and removal of users as needed. Reporting and Audits: Design and maintain custom reports for audits, compliance checks, and mandatory reporting. Ensure that payroll data and related information are readily available and compliant with internal and external requirements. Collaboration with Stakeholders: Work closely with stakeholders across HR, People Insights, Global, Technology teams and other Key Collaborators, to ensure payroll-related procedures are up to date. Proactively explore opportunities to improve the delivery of payroll services and implement innovative solutions. Project Management: Manage projects related to Payroll system implementations, upgrades, and enhancements, ensuring they are delivered on time, within scope, and within budget. Be a key stakeholder for other projects that impact payroll system or processes. System Upgrades and Testing: Lead activities related to the review, testing, and implementation of system upgrades and new/existing payroll solutions. Drive end-user testing to ensure the successful deployment of new features and functionalities. Technical Issue Resolution: Partner with technical teams to investigate application issues and perform root cause analysis. Develop action plans to correct deficiencies and recommend workarounds or permanent solutions for any technical or functional service requests. Vendor Management: Partner with Payroll US & PR Manager to manage payroll system vendors and relationships, including reviewing contracts and ensuring timely delivery of services according to agreed-upon terms. Support : First Line/Back up for any questions related to SuccessFactors, Payroll Systems and Service Support within Region Americas and provide stellar customer service on all inquiries