Scheduling Technology Coordinator

University of Colorado

2d•Hybrid

About The Position

The Scheduling Technology Coordinator plays a critical role in supporting a campus-wide scheduling platform while bridging IT support with academic and business operations. This position ensures classrooms, events, and services are scheduled accurately and efficiently through strong customer service, scheduling system administration, and cross-campus collaboration. This position offers a unique blend of both technical and operational support, directly supporting students, faculty, and staff. Join a service-oriented team that partners with campus offices to solve problems and improve services. If you value teamwork, continuous improvement, and working in a collaborative environment, we want to know more about you!

Requirements

A bachelor’s degree in education, computer information systems, business, information technology, or a directly related field from an accredited institution.
One (1) year of professional-level experience in IT support, academic services, business operations, or customer service.
Substitution: A combination of education and related technical/paraprofessional experience may be substituted for the bachelor’s degree on a year-for-year basis.
Applicants must meet minimum qualifications at the time of hire.
Applicants must be legally authorized to work in the United States without requiring sponsorship.
Excellent customer service, including the ability to navigate challenging or difficult interactions.
Strong professional judgment, reasoning, and problem-solving skills.
Ability to communicate technical information clearly to non-technical users, both verbally and in writing.
Experience executing tasks independently while also contributing effectively as part of a team.

Nice To Haves

Experience working in higher education or within a large, service‑oriented organization.
Experience providing IT support, customer service, or technical troubleshooting in a professional setting.
Experience using or administering enterprise scheduling systems (e.g., EMS, 25Live, or similar).
Experience in academic support areas within higher education, including academic policies, curriculum management, or course scheduling processes.
Experience with service management or ticketing systems (e.g., TeamDynamix, ServiceNow, Jira).
Experience delivering training or user support to individuals or small groups.
Experience with billing processes, invoicing, or basic financial reconciliation.
Proactive drive, curiosity, and motivation with a commitment to continuous learning.
Demonstrated excellence in customer service, including the ability to navigate challenging or difficult interactions.
Ability to execute tasks independently while also contributing effectively as part of a team.
Strong professional judgment, reasoning, and problem‑solving skills.
Ability to communicate technical information clearly to non‑technical users, both verbally and in writing.

Responsibilities

Provide customer service and technical support for the campus scheduling system, managing tickets and requests within established service level objectives.
Coordinate academic room scheduling and resolve space conflicts in collaboration with the Registrar, Event Services, and campus partners.
Maintain and audit scheduling system data, including rooms, user accounts, and access levels, to ensure accuracy and reliability.
Deliver role-based training for individuals and small groups to support effective and consistent use of the scheduling platform.
Process and manage monthly billing for ISS and OIT services, partnering with customers and finance teams to meet deadlines.
Train, mentor, and support student assistants who provide scheduling system support and assist with billing activities.