Scheduling Coordinator

West Shore Home • Harrisburg, PA

2d • $20 - $20 • Onsite

About The Position

As a Project Review Specialist at West Shore Home, you will schedule customers and optimize resources to meet revenue targets, through high-volume calling per KPIs assigned. Through inbound and outbound communication to and from customers, this position will fill and confirm all upcoming calendar openings for pre-install, install and install service appointments.

Requirements

• High school diploma or equivalent required.
• 2 year’s Customer Service experience preferred.
• Experience and understanding of navigating all Microsoft Office products including Outlook, Word, Excel, and PowerPoint.

Responsibilities

• Efficiently schedule jobs and optimize resources to meet revenue targets, through high-volume calling per KPIs assigned.
• Fill all upcoming calendar openings by maximizing headcount and offering customers earlier appointment dates, when applicable.
• Answer incoming calls in a timely and efficient manner and redirect customers as needed.
• Place outbound calls to customers to schedule and reschedule pre-install, install, and install service appointments.

Benefits

• Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability)
• 401(k) and Roth IRA retirement plans with company match
• HSA plan with company match
• Paid holidays and paid time off (PTO)
• Employee Referral Program
• Employee Discount Program
• Paid training and unlimited professional growth potential

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees