Scheduling Coordinator

Impact Fire•Bluffdale, UT

1d•Onsite

About The Position

This position is located out of our Bluffdale, UT branch office. The main objective of this position is to support the management team in an administrative schedule/dispatching role. Position requires excellent organizational skills. This position reports to the office manager. The Scheduling Coordinator will be responsible for having a strong focus on customer service/support. The position is also responsible for any other administrative tasks assigned by the office manager.

Requirements

Dispatching/Administrative experience preferred
Strong customer service skills
Above average typing speed
Strong grammatical and spelling skills
Competency with Microsoft Office Suite
Pleasant and professional phone manner
Neatness and organizational skills
Excellent listening and communication skills
Ability to manage multiple priorities
A strong work ethic and professional appearance
The ability to fit in with our culture of teamwork
An ability to quickly learn new tasks

Responsibilities

Customer service to all customers and incoming calls
Performing triage on incoming customer calls for emergency services.
Scheduling routine inspection, testing, maintenance, and services for customers as necessary.
Setting up routine service & inspection jobs/work orders prior to starting of each month for our local house customers
Dispatching technicians to perform service at customer sites as necessary.
Answer phone calls, text or email messages
Communication with all team members via phone, text, email.
Provide customer support as necessary.
Saving paperwork (reports, photos, completed summaries) for work orders in job folders
Submitting inspection reports to towns using third party compliance, customers, and fire marshals.
Perform miscellaneous administrative tasks assigned by the office manager