Scheduling Manager

Lehigh Valley•Allentown, PA

16d

About The Position

Are you looking for a career with purpose? A leading international senior home care company is seeking a dynamic Scheduling Manager in our Allentown location. The Scheduling Manager is responsible for organizing the delivery and administration of personal care services that are provided by Senior Helpers. A key role of this position will be to create an environment and culture that provides strong vision, direction, and support to teams that will impact the growth and ensure success for all. Our employees enjoy positive workplace culture and camaraderie, while recognizing that the work they do makes a difference for our clients and their families. At Senior Helpers, we believe our employees are our greatest asset. General Duties and Responsibilities but not limited to: Manages workload based on goals, initiative, and prioritization. Select, schedule, and coordinate caregivers based on assessment and care plan information for new and existing clients. Maintains appropriate gross profit margin for each case. Maintain all scheduling of caregivers and respond to situations where scheduling conflicts, emergencies and/or “call-outs” arise. The company schedule must be complete three days before all scheduled shifts. Manages all caregiver call outs, late arrivals, early departures, and refusals, of assignments; takes appropriate action based on company policies. Track and record in company software for all scheduling changes. Communicate timely and positively any caregiver changes and updates to the schedules ahead of the scheduled time, with the client/family. Audits time cards on a regular basis to ensure hours match scheduled hours. Demonstrate an ability to identify and solve problems; uses initiative and good judgment to reach quality decisions. Act as point of contact with client family regarding schedules. Maintain an excellent rapport with clients and caregivers and effectively promote positive interpersonal relationships. Works in conjunction with supervisor in resolving complaints, incidents, and injuries. Generate internal growth each month consistent with company goals. Creates a plan for replacing lost hours weekly, Completes client assessments and reassessments Communicate and provide input to the internal staff on hiring needs on a regular basis. Collaborates with Supervisor and department managers to determine hiring needs. Qualifications: High School Diploma or equivalent (GED) is required, Associate’s degree preferred Previous experience in customer service preferr ed Minimum of one year in a staffing/scheduling/logistics position preferred Knowledge of general home care/healthcare staffing preferred Excellent organization and communication skills Quick-thinking and astute decision-making skills Team player, excellent verbal and communication skills, adaptable in different situations, possesses excellent client interaction skills, able to multi-task and work independently Must have experience using telephones with multiple lines, multi-task on several calls and maintain professionalism and patience within a fast-paced environment Excellent problem-solving and creative-solution abilities Benefits: Paid Time Off Pay On Demand Bonus structure Various Discount Programs We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state and local news.

Requirements

High School Diploma or equivalent (GED) is required
Minimum of one year in a staffing/scheduling/logistics position preferred
Knowledge of general home care/healthcare staffing preferred
Excellent organization and communication skills
Quick-thinking and astute decision-making skills
Team player, excellent verbal and communication skills, adaptable in different situations, possesses excellent client interaction skills, able to multi-task and work independently
Must have experience using telephones with multiple lines, multi-task on several calls and maintain professionalism and patience within a fast-paced environment
Excellent problem-solving and creative-solution abilities

Nice To Haves

Associate’s degree preferred
Previous experience in customer service preferred

Responsibilities

Manages workload based on goals, initiative, and prioritization.
Select, schedule, and coordinate caregivers based on assessment and care plan information for new and existing clients.
Maintains appropriate gross profit margin for each case.
Maintain all scheduling of caregivers and respond to situations where scheduling conflicts, emergencies and/or “call-outs” arise.
The company schedule must be complete three days before all scheduled shifts.
Manages all caregiver call outs, late arrivals, early departures, and refusals, of assignments; takes appropriate action based on company policies.
Track and record in company software for all scheduling changes.
Communicate timely and positively any caregiver changes and updates to the schedules ahead of the scheduled time, with the client/family.
Audits time cards on a regular basis to ensure hours match scheduled hours.
Demonstrate an ability to identify and solve problems; uses initiative and good judgment to reach quality decisions.
Act as point of contact with client family regarding schedules.
Maintain an excellent rapport with clients and caregivers and effectively promote positive interpersonal relationships.
Works in conjunction with supervisor in resolving complaints, incidents, and injuries.
Generate internal growth each month consistent with company goals.
Creates a plan for replacing lost hours weekly
Completes client assessments and reassessments
Communicate and provide input to the internal staff on hiring needs on a regular basis.
Collaborates with Supervisor and department managers to determine hiring needs.