Scheduling Manager

Great Lakes Medical Imaging•Williamsville, NY

4d•$62,000 - $65,000

About The Position

The Department Manager is a leader and expert for their respective departments. They are responsible for the efficient function of their designated department(s) including daily operations, department culture, and financial health. This position is required to lead by example as a coach-mentor to their team members, and assists in the implementation of patient satisfaction and practice improvement initiatives. The manager/supervisor will work in an administrative capacity and also perform the functions of the staff within their department. Their work schedule should meet the needs of their respective department and provide for regular interaction with each and every team member. Leading the Great Lakes Way: As a leader at GLMI it is expected that you embody the Great Lakes Way in your daily actions here. Motivation: Inherent desire to be a leader Team Building: Leading a cohesive team that exemplifies the Great Lakes Way Ambassadorship: Models the Great Lakes Way at all times Technical Skills: Proficiently navigates and administers GLMI policy and procedure Discipline: Appropriately and effectively handles the disciplinary process Resource: Brings value as a leader to team at all times

Requirements

Strong computer skills including use of information systems and Google based programs
Problem solving skills
Strong oral communication skills including both phone and in person
Strong customer service skills and diplomacy
Knowledge of Leadership principles and skills
Associates degree or higher preferred
Certification/license in respective department, as applicable
The responsibilities above are representative of necessary qualifications to perform this position
2 years of previous leadership experience preferred
May be asked to lift up to 25 pounds
Standing, walking, sitting, keyboard use for long periods of time
Ability to listen and communicate with patients face to face or over the phone
Will be required to read, write, work in a fast-paced office setting
Ability to make decisions and think quickly
Must have mental and physical capabilities to perform all tasks listed above

Nice To Haves

Experience in radiology or medical terminology preferred

Responsibilities

Work collaboratively with staff to support all needs pertaining to their jobs, leading by example at all times
Administer the process for new hires including, but not limited to interviewing, candidate selection and onboarding.
Assign work schedules for staff in their departments including maintenance and tracking of sick calls and tardiness
Manage staff PTO including requests and documentation of NYS sick time
Approval of staff time cards for their respective departments in sync with payroll timeline
Oversee the ordering process for supplies and maintaining sufficient inventory
Oversee the process for ACR approval and submission, as applicable
Implement and update department policies on an annual and as needed basis
Track and report equipment down times
Monitor department productivity and make operational changes for any insufficiencies
Able to perform the duties of their team members and does so regularly
Adherence and assimilation of GLMI handbook into leadership style
Lead and develop team improvement strategies with the support of supervisors and staff
Work efficiently and collaboratively with other GLMI team members and their respective departments
Participate and prepare for department or facility inspections and accreditations
Manage patient complaints and make operational changes as required
Oversee the completion of incident reports and submission
Schedule and lead regular department meetings
Administer regular one on one sessions with individuals with their respective teams
Regular attendance in meetings and vendor meetings as directed
Work cohesively with GLMI Physicians and Administration to achieve organization/department goals
Perform annual performance evaluations for their respective team members
Administer disciplinary process steps and documentation as needed in conjunction with Human Resources
Provide an adaptable environment to allow for optimal patient care at all times
Assistance in implementation of new software or hardware as needed
Maintain confidentiality and comply with all HIPAA and Corporate Compliance regulations
Other duties as needed