Scheduling Coordinator

Dental Office•Lake Worth, FL

23d•Onsite

About The Position

Palms Dental Care, PLLC, is seeking a friendly, organized, and detail-oriented Scheduling Coordinator to serve as the face of our practice. This role is ideal for individuals who thrive in fast-paced environments, enjoy multitasking, and take pride in delivering exceptional patient experiences. Recent graduates are welcome to apply!

Requirements

Experience in a fast-paced office environment with high-volume phone calls
Intense multitasking and organizational skills
Excellent verbal and written communication skills
Professional, positive, and patient-focused demeanor

Nice To Haves

Dentrix software experience preferred
Bilingual preferred (not required)

Responsibilities

Greet all patients warmly with a professional, caring attitude
Serve as the first point of contact for patients, both in person and over the phone
Manage new patient intake, including sending, collecting, and updating new patient forms and medical histories
Compile and organize initial patient charts
Notify the insurance coordinator when new patient charts are completed so insurance can be added to the family file
Ensure new patients are properly scheduled and informed of their appointments
Alert the back office immediately upon patient arrival to maintain smooth patient flow
Proactively troubleshoot delays and help keep patient wait times under 10 minutes whenever possible
Take new patient profile photos
Ensure emergency patients are offered immediate attention whenever possible
Maintain a clean, welcoming, and organized reception area
Send appointment confirmation messages via Modento
Send new patient forms to patients who have not completed them before their appointment
Call to confirm all unconfirmed appointments for the following day
Follow up with no-show patients within 10 minutes of their missed appointment and assist with rescheduling
Maintain and utilize a short-notice call list to fill canceled appointments
Document unreachable no-shows on a Broken Appointment Form for follow-up
Keep the appointment schedule full and support office production goals
Maintain a referral log and ensure referring patients receive thank-you letters
Coordinate lab case pickups, check in lab cases, and update appointment notes accordingly
Order office supplies, toiletries, appointment cards, and business cards for new and existing team members
Coordinate office décor for seasonal and holiday events
Arrange and pick up lunch for Tuesday's office meetings
Handle bank visits for office deposits
Procure distilled water and other essential supplies as needed
Organize and coordinate staff celebrations, including birthdays and work anniversaries, and arrange cakes and gifts