Scheduling Coordinator

Wilson McLain Plumbing•Krum, TX

12d

About The Position

Schedule Coordinator We are seeking a Schedule Coordinator to join our team. Duties will include maintaining builder/customer accounts and scheduling customer work orders for new construction, commercial, and remodel projects. A successful schedule coordinator should have excellent communication and relationship-building skills and enjoy working in a fast-paced environment. Reports to the Schedule Supervisor.

Requirements

Ability to multitask and juggle several responsibilities
Think analytically, strategically and ability to solve issues
Enter data with a high-level of accuracy and attention to detail
Excellent technical and verbal/written communication skills
Competency using Microsoft Office Suite and the ability to successfully learn new software platforms
Excellent planning, organizational and time management skills
Customer service experience
A track record of following through on commitments

Nice To Haves

Experience using scheduling or customer relationship management software is a plus
Some construction or plumbing industry knowledge is a plus but not required
Prior experience working for a home builder is not required but is a big plus
Spanish speaking is a plus but not required

Responsibilities

Monitoring customer work orders and their portals daily
Entering or updating work orders from emails, phone calls or the client’s portal
Communicating schedule changes and reasons for the changes utilizing appropriate methods to all stakeholders
Collaborating with team members, internal departments, external providers and government entities to ensure the fulfillment of customer requests and needs
Building relationships with clients to ensure brand and company success
Providing regular updates, respond to inquiries and address any client concerns in a timely manner
Creating a pleasant experience for clients, co-workers, external providers and management
Demonstrating customer service skills and providing solutions to resolve issues
Work closely with team members and the Scheduling Supervisor to accomplish the company’s and the department’s goals
Other duties as assigned