Scheduling Coordinator

Trinity Health • Pontiac, MI

1d • Onsite

About The Position

Schedule Interventional Radiology procedures. See job description for more detail. This position is fully onsite; there is no option to work remotely for this role. Contingent work hours will fluctuate depending on the departments scheduling needs. Under general supervision, responsible for performing the Patient Access Process components including scheduling and registration. Interacts with patient and physician office staff to schedule basic and complex future services across a wide scope of clinical departments, including the coordination of multiple services in proper sequence for patients, as well as informing patient/doctor's offices of test preparations. Analyzes tests/procedures ordered with the signs & symptoms for the studies to make appropriate decisions regarding the services needed and the appointments required. Collaborates with multiple departments to best utilize resources, while accommodating physician preferences and patient needs. Speaks directly with multiple departments and locations to resolve numerous scheduling matters including STAT appointments, approvals, block times and appropriate selection of studies to schedule. Manages physician orders and other clinical documentation to ensure it is available and accurate for clinical staff at the time of patient service. Assists other team members with all scheduling related matters. Requires much contact with patients, physicians, and outside organizations.

Requirements

• High School diploma or equivalent.
• Minimum one year of related experience.
• Demonstrated computerized system application experience.
• Critical thinking and problem-solving skills.
• Analytical ability to effectively and efficiently resolve registration, scheduling and insurance issues.
• Exceptional interpersonal communication skills to effectively communicate with patients, team members, clinical colleagues, medical staff, external agencies and contacts.
• Exceptional customer services skills and positive personality attributes.
• Patience in dealing with ordinary, arduous or emotional patients.
• Use of telephones and call center technology.
• Ability to type at 35-40 WPM.

Responsibilities

• Schedule Interventional Radiology procedures.
• Performing the Patient Access Process components including scheduling and registration.
• Interacts with patient and physician office staff to schedule basic and complex future services across a wide scope of clinical departments, including the coordination of multiple services in proper sequence for patients, as well as informing patient/doctor's offices of test preparations.
• Analyzes tests/procedures ordered with the signs & symptoms for the studies to make appropriate decisions regarding the services needed and the appointments required.
• Collaborates with multiple departments to best utilize resources, while accommodating physician preferences and patient needs.
• Speaks directly with multiple departments and locations to resolve numerous scheduling matters including STAT appointments, approvals, block times and appropriate selection of studies to schedule.
• Manages physician orders and other clinical documentation to ensure it is available and accurate for clinical staff at the time of patient service.
• Assists other team members with all scheduling related matters.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees