Scheduling Coordinator

Lightwave Dental•Holly Springs, NC

10d

About The Position

Triangle Family Dentistry is a patient-focused, family-oriented practice dedicated to providing exceptional dental care in a warm and welcoming environment. Located in the heart of Holly Springs, we offer a wide range of services, including preventative care, cosmetic treatments, orthodontics, and restorative procedures. Our team is committed to delivering the highest standard of dental care using the latest technology while fostering lasting relationships with patients of all ages. Position Summary: The Scheduling Coordinator will be responsible for checking out patients and collecting outstanding balances, reviewing the schedule, and making appointments, and answering the phones and calling insurance companies. There may be other tasks required as necessary that fall outside of the typical Scheduling Coordinator role. Examples include reviewing treatment plans and serving as the backup to other front office positions.

Requirements

1 or more years of administrative assistant/front office/patient advocate experience, preferably in a dental or medical setting
Computer proficiency including Microsoft Office Suite, Practice Management Software (such as Dentrix), and the ability to learn new programs
Is well-organized and able to prioritize multiple tasks and responsibilities
Ability to demonstrate independent thinking and exercise good/sound judgment
Ability to perform frequent, repetitive work with attention to detail
Ability to be flexible and accept different work assignments with a positive approach
Ability to follow instructions and take responsibility for own actions
Ability to exercise confidentiality with patients and patient care
Ability to work both independently and in a team environment

Responsibilities

Answering phone calls, creating appointments for both new and existing patients
Collect all monies due for services rendered
Call insurance companies to get accurate benefit breakdowns and enter all info into Practice Management Software (Dentrix)
Review/audit patients and update status in Dentrix
Review upcoming schedules for accuracy of appointments and frequency limitations
Determine dental benefit eligibility, limitations, and payment estimates necessary to facilitate financial arrangements
Confirm appointments not confirmed through Yapi software
Scan EOB’s and call doctors to request updated Pano x-rays
Create dental claims and electronically send each day
Accurately correspond with patients verbally and via email
Oversee appointment schedule to create a seamless yet productive day
Coordinate and collaborate with clinical team to ensure seamless patient management experience
Present treatment plans when necessary
Respond to doctors, patients, and employee concerns and inquiries and seek assistance when necessary
General office duties and other duties as required