Scheduling Coordinator
About The Position
Overview We are in the business of loan modifications and are looking for a Scheduling Coordinator who will find a career home with us. This non-exempt role is for someone who loves working with details in a fast-paced and team-centered environment as you will be responsible for collaborating with multiple parties to facilitate the scheduling of closings in a timely manner. What you will do As a Scheduling Coordinator, you are responsible for completing all scheduling, re-scheduling, and cancellation requests for all closing orders. In this position, you will work directly with signing agents, our clients, and their borrowers to coordinate the events as assigned.
Requirements
- High school diploma or equivalent
- 1-year customer service experience
- Must possess good organizational skills
- Strong multi-tasking abilities in a fast-paced environment
- Excellent written and verbal communication skills
- Proficient with MS Office and office equipment
Nice To Haves
- MS Excel skills are a plus
- If you have transferrable skills and feel like you would be a good fit, please don’t hesitate to apply!
Responsibilities
- Coordinate scheduling assignments between signing agent, borrower, and clients
- Handle incoming calls from signing agents, borrowers, and clients regarding scheduling
- Follow client-specific scripting call dialogue
- Meet company production, fee, and turn time standards as set forth by department Manager
- Monitor incoming scheduling emails
- Complete requests for reschedules and cancellations
- Establish and maintain relationships with signing vendors and clients
- Address vendor payment questions/issues as necessary
- Communicate openly and respectfully with clients, team members, and leaders
- Communicate with closing teams regarding all unscheduled closings and title not cleared files to obtain approval to schedule
- Maintain open communication with closing team members and post-closing auditors
- Track and report daily work to team leader
- Answer incoming phone calls that roll to Vendor Hotline queue
- Cross train in answering the company phones, CPL, Patriot Act, and bankruptcy searches
- Cross train in Vendor Management and Signing Only to provide coverage during peak times
- All other duties assigned
Benefits
- Competitive payrates based on skills and experience
- Extensive benefits package : Medical, dental, vision, HSA, mental health programs, Employee Assistance Program, short term disability, voluntary insurance (LTD, auto, home, life, legal, pet, identify theft), employee discounts
- Rest and relaxation: Paid holidays and generous PTO based on tenure
- Community and Philanthropy: Paid volunteer time
- Paid Maternity and Parental Leave
- Contribute to your future: 401K plan and robust continuous learning opportunities
- Work Perks Program: Access to discounts that help save money in your daily life
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
