Scheduling Coordinator

Prime Power Services, Inc. • Austell, GA

15d

About The Position

Are you a consistent, detail-oriented individual with excellent organizational and communication skills? Join our team as a Scheduling Coordinator and play a crucial role in coordinating preventive maintenance services for our valued customers.

As a Scheduling Coordinator, you will be an integral part of our Field Service Operations team, ensuring the smooth scheduling of maintenance services and providing top-notch customer service.

Requirements

• High School Diploma required; Associate’s Degree strongly preferred.
• Three (3) years’ experience in service industry scheduling or dispatching.
• Customer Service Experience required.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Excellent communication and multitasking skills.
• Strong organizational skills with attention to detail.
• Sense of urgency and prioritization skills.
• Self-motivated with excellent problem-solving skills.
• Strong conflict resolution skills.
• Excellent time management skills.
• Adaptability and ability to remain calm in stressful situations.
• Prolonged periods of sitting at a desk and working on a computer.
• Ability to lift 15 pounds.
• Navigate various departments within the organization's facilities.

Nice To Haves

• Familiarity with WennSoft Service and/or Great Plains Software is a plus.

Responsibilities

• Schedule, quote, and discuss repair services with customers and technicians.
• Accurately maintain daily, monthly, and annual T&M and PM scheduling systems to include processing, updating, and auditing weekly schedules and work orders.
• Maintain the T&M Parts process and communicate to the customer when parts have been ordered and received as needed.
• Maintain and research all month-end scheduling open tickets needed to process invoices.
• Update customers on services and invoices both in person and over the phone.
• Open work orders and update applicable systems with service history, as well as process and close work orders for completed work.
• Process and respond to scheduling requests from customers, technicians, and engineers.
• Communicate POC Site changes and submit items requiring Contract Amendment/Adjustment to Customer Account to the Contracts department.
• Participation in a rotating on-call schedule.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees