Scheduling Coordinator

Human Resources Team•Bluffdale, UT

8d•Onsite

About The Position

The main objective of this position is to support the management team in an administrative schedule/dispatching role. Position requires excellent organizational skills. This position reports to the office manager. The Scheduling Coordinator will be responsible for having a strong focus on customer service/support. The position is also responsible for any other administrative tasks assigned by the office manager.

Requirements

Dispatching/Administrative experience preferred
Strong customer service skills
Above average typing speed
Strong grammatical and spelling skills
Competency with Microsoft Office Suite
Pleasant and professional phone manner
Neatness and organizational skills
Excellent listening and communication skills
Ability to manage multiple priorities
A strong work ethic and professional appearance
The ability to fit in with our culture of teamwork
An ability to quickly learn new tasks
Successful completion of a drug test and pre-employment background screening is required.
MVR checks are required for all driving positions.

Responsibilities

Customer service to all customers and incoming calls
Performing triage on incoming customer calls for emergency services.
Scheduling routine inspection, testing, maintenance, and services for customers as necessary.
Setting up routine service & inspection jobs/work orders prior to starting of each month for our local house customers
Dispatching technicians to perform service at customer sites as necessary.
Answer phone calls, text or email messages
Communication with all team members via phone, text, email.
Provide customer support as necessary.
Saving paperwork (reports, photos, completed summaries) for work orders in job folders
Submitting inspection reports to towns using third party compliance, customers, and fire marshals.
Perform miscellaneous administrative tasks assigned by the office manager

Benefits

Competitive compensation
Pay is on a weekly cycle, every Friday
Career Advancement Opportunities
Competitive benefits, including healthcare, dental, vision, life insurance, paid time off and holidays
Company paid short and long-term disability
Immediately vested in our 401(k) company match
Full-time employees participate in our Shared Ownership Program which offers a monetary bonus aligned to the company's long-term success. This program fosters an ownership mindset and ensures that every employee meaningfully shares in the success they help create.
Exceptional guidance and support from our managers
Collaborative culture & environment
Robust training opportunities with company reimbursement upon achieving required licensing
Apprenticeship programs for fire sprinkler, fire alarm and inspection positions
Opportunity to work alongside some of the best talent in the fire protection industry