Scheduling Coordinator - Multi-Site

MIND 24-7 • Mesa, AZ

3h • Onsite

About The Position

At MIND 24-7, we are fundamentally changing the landscape of mental health care by creating a "front door" that is always open, always welcoming, and always ready to help. Our mission is to provide accessible, compassionate care for everyone—no matter the time of day or the challenges they face. Through our Express Care, Crisis Care, and Outpatient Progressions programs, we meet people where they are, delivering immediate and inclusive support that lifts up individuals and families. We believe that every team member, whether providing direct care or supporting behind the scenes, is essential to making this mission real every single day.
Clinical Scheduling Coordinator (Bilingual, Multi-Site)
MIND 24-7 is transforming behavioral health care by providing immediate, accessible, and compassionate support to those in need. As a Clinical Scheduling Coordinator, you will play a critical role in ensuring patients receive timely care by managing provider schedules and coordinating appointments across multiple outpatient clinic locations.

Requirements

• High School Diploma or equivalent required
• 1–3 years of experience in healthcare scheduling, patient access, or medical front office roles
• Bilingual in English and Spanish (required)
• Level 1 Fingerprint Clearance Card (or ability to obtain upon hire)
• Experience supporting multi-site or multi-provider scheduling operations
• Strong organizational, communication, and time management skills
• Ability to thrive in a fast-paced, patient-centered environment
• Proficiency with EHR systems and standard office software

Nice To Haves

• Associate degree or coursework in healthcare administration, business, or related field
• Experience in behavioral health or outpatient mental health settings
• Familiarity with EHR systems such as Epic, Cerner, Athena, or similar
• Experience with insurance verification and patient registration processes
• CPI or similar behavioral intervention certification

Responsibilities

• Coordinate and optimize provider schedules across multiple clinic locations
• Schedule, confirm, reschedule, and manage patient appointments and waitlists
• Align patient scheduling with provider specialties, language needs, and service types
• Monitor daily schedules and proactively adjust for cancellations, no-shows, and coverage changes
• Communicate professionally with patients, families, and staff in both English and Spanish
• Maintain accurate scheduling records within the electronic health record (EHR) system
• Support scheduling KPIs including fill rates, no-show rates, and access to care timelines
• Assist with front office operations, including check-in/check-out and patient coordination
• Verify insurance eligibility, update patient demographics, and collect copays as needed
• Manage inbound calls, messages, and scheduling inquiries in a timely manner
• Support administrative tasks such as document management, records requests, and patient outreach
• Collaborate with teams to identify and resolve scheduling barriers
• Participate in team meetings, training, and process improvement initiatives
• Float between clinic locations as needed to support operations
• Perform other duties as assigned

Benefits

• Competitive Pay + Full Benefits – Comprehensive compensation package
• Structured Schedule – Consistent weekday hours for work-life balance
• Mission-Driven Work – Be part of a team improving access to mental health care
• Collaborative Environment – Work closely with clinical, intake, and front office teams
• Career Growth – Join a rapidly expanding behavioral health organization
• medical, dental, vision, life, and disability insurance
• 401(k) plan with company contributions
• accrued paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees