Scheduling Coordinator, Oncology/Infusion
About The Position
Join UPMC Hillman Cancer Center as a Scheduling Coordinator, a vital role in our busy medical oncology office. You'll be at the center of patient care, ensuring treatment schedules run smoothly and supporting patients throughout their journey. What You'll Do: Coordinate and navigate complex treatment schedules for oncology patients. Communicate directly with patients and collaborate with clinical team members. Answer phone calls and manage scheduling in a fast-paced environment. Build meaningful relationships and provide comfort in a safe, supportive setting. What We're Looking For: Strong multi-tasking skills to thrive in a high-volume scheduling office. Ability to work independently while also collaborating effectively with others. Excellent people skills for face-to-face interactions with patients. Detail-oriented and organized to ensure accuracy in scheduling. Why Choose Us? Premier Benefits Package: Enjoy top-tier benefits that support your well-being. Endless Growth Opportunities: Advance your career with continuous learning and development. Work-Life Balance: Monday through Friday schedule with rotating start times at 7:30 am or 8:00 am - no evenings, weekends or holidays! If you're ready to join a team of dedicated Life Changers and make a real difference in patient care, apply today!
Requirements
- Strong multi-tasking skills to thrive in a high-volume scheduling office.
- Ability to work independently while also collaborating effectively with others.
- Excellent people skills for face-to-face interactions with patients.
- Detail-oriented and organized to ensure accuracy in scheduling.
- B.A. degree and 1 year of experience in a related function;
- or 2 years of college, business school, or medical secretary training and 1-2 years of experience;
- or High School Diploma and 3-5 years medical office experience required
- Act 34
Responsibilities
- Act as liaison between clinical staff & FC for all treatment/injection changes w/treatment (on DOS).
- Coordinate/organize all orders for supplies, nourishments, etc.
- Act as the liaison between RN & MD during patient hours: Secure signatures, ask questions, etc.
- Scheduling/Coordinates:All chemotherapy, injection, lab (assoc w/tx), port flush, etc. appointments.Schedule/secure all MD orders currently processed at discharge for patients scheduled for MD visits on the days of tx/injections.Scans, coordinated care appointments/referrals, secure testing auths, etc.
- Act as the liaison between Patient & RN or patient & MD during patient hours while in treatment.
- Receive all patient phone calls regarding appointments (for tx/injections/lab):Schedule, reschedule, etc.
- Chart preparation:All processes associated with current prep for tx/injections.Verify authorizations for all treatments/injections are secured.Verify order signed, dated, etc.Complete clinical chart prep form.
- Assist nursing staff with all processes related to oral drugs, pump patients, etc.
- Contact all patients regarding missed appointments (for tx/injections/lab):Contact all patients that were `No Shows' (follow complete process).Confirm all cancelled appts are rescheduled in Epic.Verify against the hospital list.
- Form Completion:Complete disability, FMLA, etc. forms for patients.
- Provide support to the front office w/answering phones, chart prep, scheduling, etc.
Benefits
- Premier Benefits Package
- Endless Growth Opportunities
- Work-Life Balance: Monday through Friday schedule with rotating start times at 7:30 am or 8:00 am - no evenings, weekends or holidays!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Hospitals
Number of Employees
1,001-5,000 employees
