Scheduling Coordinator

Frankfort•Frankfort, KY

10d•$17 - $18

About The Position

Join We Care Senior Care, a proud Home Instead franchise, where our mission is to help seniors remain safe and cared for in their homes. At the heart of our culture is our core value: Love (v.), defined as: Patience, Kindness, Humility, Selflessness, Respectfulness, Forgiveness, Honesty, and Commitment. We seek individuals who lead with love in all they do. About the Role: We are in search of a positive, friendly Scheduler - Staff Coordinator (SC) who is passionate about helping others. Do you like to solve puzzles and find solutions to problems? This could be the job for you! Our Scheduler is responsible for scheduling great matches between Care Pros and clients to ensure client needs are being met. This role is ideal for someone with administrative assistant experience, customer service background, or call center experience and is comfortable working with computers, solving problems, and talking on the phone.

Requirements

Strong computer skills with proficiency in software applications, such as Word and Excel
Demonstrated ability to work independently and use sound judgment and discretion successfully
Professional verbal and written communication skills with the ability to listen effectively
Excellent organizational and time management skills
Attention to detail and accuracy
Ability to quickly establish rapport and build relationships
Proven creativity and problem solving
Established professionalism, integrity and fair-mindedness
Ability to successfully navigate multiple priorities in a fast-paced environment
Maintain regular attendance to execute job responsibilities

Responsibilities

Manage the creation and maintenance of client and Caregiver schedules with an emphasis on creating high quality matches
Fast-paced, rapidly changing environment, multiple projects going simultaneously
Negotiate availability and shift assignments with Caregivers
Work with the Recruitment and Engagement Manager to address concerns regarding Caregiver assignments, availability, and hours worked
Monitor service hours of Caregiver to limit overtime pay
Utilize independent judgment to problem solve Caregiver, client, and staffing concerns
Accurately log activity in the database
Increase loyalty by consulting with clients to better meet their needs
Identify opportunities to increase client service hours
Participate in Caregiver, Admin and other meetings as needed
All other duties as assigned

Benefits

Competitive Pay $17-$18 hour/ based on experience
Flexible Schedule
Health, Dental & Vision Insurance
Paid Time Off
401(k) with Company Match
Paid Orientation & Ongoing Training
Career Growth Opportunities
Mileage Reimbursement
Employee Assistance Program & Corporate Chaplain
24/7 Support from Our Caring Office Team
Employee Perks & Appreciation Events (Care Pro Café, company picnic, seasonal activities