Scheduling Coordinator

Right At Home Wayne County•Livonia, MI

14d•$19•Onsite

About The Position

The Scheduler is responsible for maintaining the client and caregiver relationship and ultimately helps provide a “best in home care” experience for clients and employees. Plays the integral role in interfacing with caregiver staff in ensuring the proper caregiver and client match. Ensures that all referrals are received in an accurate, detailed manner and are properly handled. Performs various supervisory activities for scheduling appropriate caregivers to clients and monitoring of telephony system. Performs other office coordination duties. Maintains a positive demeanor at all times and is able to effectively multitask in a high-functioning office environment. The core competencies for a Scheduler are: communication, client-focused, decisiveness, organization, composure, personality, and resourcefulness.

Requirements

High school graduate or equivalent with two years of business experience.
Basic office and computer skills and organizational abilities.
Excellent interpersonal relations abilities.
Excellent telephone skills.
Knowledge of common medical terminology.
Able to work independently, demonstrating sound judgment.
Read, write, speak and understand English as needed for the job.
Be available as required for on-call duty outside of normal office hours.

Responsibilities

Answers telephone, and takes inquiries or messages in an upbeat, professional manner.
Communicates continually with associates and clients to evaluate service.
Serves as liaison between associates and the Office Manager.
Responds promptly and courteously to all clients’ calls.
Receives referrals and inquiries on the programs of this company.
Ability to live the Right at Home vision, mission and core values.
Ability to problem solve and make decisions in a fast-paced environment.
Schedules and coordinates day-to-day activities of caregivers.
Maintains documentation of associate work records in WellSky and ensures current and complete personnel records for all home care associates.
Ability to multitask in a high-functioning office environment
Performs on-call coordinator duties as needed.
Maintains professionalism in all interactions.
Serves as a team player within an office environment.
Ability to relate to clients and care staff in a way that is sensitive to the unique needs of the individual.
Maintains integrity in every interaction with caregivers and clients.
Other general office and clerical functions.
Other duties as assigned by the Director of Operations.