Scheduling Coordinator - CBO

Lightwave Dental•Wake Forest, NC

About The Position

Triangle Family Dentistry's AB&B Management is the central billing office for multiple dental practices that provides the following services without patient interface: insurance verifications for treatment, database management for insurance plans, and maintain current eligibility status for patients to ensure proper coverage. If you have high positive energy, excellent communication skills and the desire to work with the best team around then continue reading... Our goal is to provide state-of-the-art dental care in the most comfortable environment possible. Guiding our guests to optimal oral health with an emphasis on overall well-being. Our vision is to build lifelong relationships, not only with our guests but our work family as well. At AB&B Management we believe that every person, every job, and every day is important! If you believe that too, we'd love to meet you! We are a multi-office dental and specialty practice looking for an energetic individual to join our team! In our practice, guest support and patient care are our number one priority. We are searching for enthusiastic, growth-minded people to support our patient-centered approach! We like to have fun when we work and believe in having a positive and encouraging work environment. Position Summary: As a Guest Support Coordinator, you are the first interaction for guests and play an integral role in setting the expectations for their experiences.

Requirements

High school diploma or equivalent required.
A minimum of two years of customer service experience, preferably in a dental setting.

Responsibilities

Be professional, punctual, reliable, and accountable for the quality of your work
Answer phone according to telephone etiquette protocol, striving for 100% answer rate
Enforces office policies and protocols with guests discreetly, tactfully, and professionally
Maintain guest accounts/records by obtaining, recording, and updating personal and financial information with a high degree of accuracy
Monitor daily insurance correspondence from Home Office, coordinates with dental offices for resolution of issues
Keeps informed and updated on OSHA regulations and HIPAA (Health Insurance Portability and Accountability) requirements
Always adhere to service and brand representation
Commitment to providing excellent customer service
Maintain composure and professionalism when exposed to stressful situations
Ability to work cooperatively with management, staff, and patients