Scheduling Coordinator

Origami Rehabilitation•Remote (Must Reside in Michigan), MI

7d•Remote

About The Position

Origami Rehabilitation is a 501(c)(3) nonprofit organization. Origami provides comprehensive rehabilitation for children, adolescents, and adults with neurological, developmental, mental health, and orthopedic conditions through their residential and outpatient programs. With their compassionate and innovative services, Origami creates opportunities and transforms lives. If you want to make a difference in the lives of our community members through mission-driven work with a close-knit interdisciplinary team, Origami Rehabilitation is the place for you. The Origami team shares the collective goal of exceeding the expectations of our clients. This goal is achieved through a positive growth-mindset, knowledge sharing, and a sincere commitment to growing individually and collectively through collaboration and continued education. Origami’s core values are Celebrate the Individual, Inspire Excellence, Serve with Integrity, and Lead with Passion. If these values speak to you, please consider applying today or reach out to Origami’s Human Resources team to learn more about the employment experience at Origami Rehabilitation! [email protected] Position Summary: Opportunity to work remotely or in-person! Join our growing team as a Scheduling Coordinator and play a key role in delivering exceptional client service. As the primary point of contact for scheduling needs, you'll work closely with our scheduling supervisor, office support and care coordinator teams to ensure smooth appointment coordination. With strong communication skills, attention to detail, and critical thinking abilities, you'll excel in managing client appointments and meeting established deadlines. Your technical skills, accuracy, and time management abilities will be essential in this role. If you're looking for a rewarding position where you can make a difference in the lives of our clients, apply now and join our supportive team. We offer a supportive work environment that values your autonomy and encourages professional growth. As a Scheduling Coordinator, you'll have the opportunity to build meaningful relationships with our diverse clientele and provide them with exceptional care. If you thrive in a solution-focused role and enjoy multitasking, this is the perfect opportunity for you to showcase your skills. Join us and make a positive impact every day as our next Scheduling Coordinator.

Requirements

Ability to work onsite for 3–6 weeks for initial training and onboarding.
High School diploma, GED, or equivalent
Embraces and embodies Origami's core values: Celebrate the Individual. Inspire Excellence. Serve with Integrity. Lead with Passion.

Nice To Haves

One-year related experience and/or training

Responsibilities

Model appropriate behavior conducive to a positive working and therapeutic environment.
Observe all rules of confidentiality as they pertain to program participants both internally and in working with outside individuals and/or agencies.
Proactively initiate and follow-through with tasks utilizing appropriate problem-solving techniques to facilitate communication flow and prompt resolutions.
Create, maintain, and adjust client-related service appointments.
Create, maintain, and adjust provider calendars within approved parameters.
Seek positive solutions and engage in active problem solving for determining and balancing the scheduling priorities related to clients’ needs with provider recommendations and preferences.
Identify and communicate need for scheduling modifications and development.
Notify appropriate individuals of scheduling changes for client related service appointments in a timely and professional manner.
Receive and respond to client and staff scheduling requests, involving respective members of leadership as needed.
Monitor, evaluate, and communicate scheduling key performance indicators to proactively address and improve scheduling processes (reduce cancelations, increase billable productivity, lean processes, audit, etc.).
A thorough understanding of scheduling software and proficiency in Microsoft Excel are essential.
Additionally, strong critical thinking skills are required to effectively address technical challenges related to computer systems and software.
Serve as back up to the Office Support Team for clerical and administrative tasks as directed by the Scheduling Supervisor .
Attend staff meetings, orientations, and in-service training as assigned.
Provide scheduling reports to leadership.
Other duties as assigned by the Scheduling Supervisor.