Scheduling Center Agent (Lovet)

Aspen Dental

8d

About The Position

At Lovet Pet Health Care, our Scheduling Center team is the heartbeat of the pet parent experience. We are a compassionate, fast-paced group dedicated to connecting pet families with the care they need—when they need it most. As the first point of contact, our agents play a critical role in delivering empathy, clarity, and confidence during every interaction. We value teamwork, accountability, continuous learning, and a shared passion for improving access to high-quality pet healthcare. If you thrive in a customer-focused environment and want to make a meaningful impact every day, the Lovet team may be the perfect next step in your career.
Since opening our doors in 1984, the AZPetVet family has grown to include 22 small animal, general practice hospitals in the Greater Phoenix Metro area. Bonded by our commitment to provide WOW service to our clients and patients, we are humbled and honored each day to work alongside such a dynamic and diverse team of incredible professionals. Driven by our core values of collaboration, courage, compassion, and creativity, AZPetVet employees embrace the opportunity to make a difference in our own backyard. We thrive on building lasting relationships, integrate seamlessly into our local communities – both as a veterinary practice and in our charitable endeavors, and we work hard every day to nurture and strengthen the human-animal bond. Our passion and dedication to those we serve is reflected in the promise we make to our clients each and every day.

Requirements

• Previous call center experience required.
• Proven ability to manage high call volume in a fast-paced, customer-focused environment
• Strong attention to detail
• Excellent communication skills with a desire to exceed guest expectations
• Strong interpersonal skills (active listening, teamwork, flexibility, empathy, connection)
• Dependable, punctual, and self-motivated
• Willingness to continuously learn and apply new skills
• Ability to effectively use internal tools and resources (e.g., Wiki) to resolve patient needs
• Interest in the pet healthcare / urgent care industry

Responsibilities

• Respond to high-volume inbound calls with empathy, professionalism, and efficiency
• Schedule pet parent new and existing appointments
• Use trained sales and service techniques to meet goals related to appointment setting and guest satisfaction
• Access and apply information from internal resources (e.g., Wiki) to accurately respond to patient inquiries
• Complete additional tasks assigned by the Call Center Leadership Team

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees