Scheduling/Customer Care Agent

Phoenix Systems•Alpharetta, GA

7d•$21 - $25

About The Position

Phoenix Systems is looking for a versatile, high-energy professional to join our team in a multifaceted role. This position is perfect for a "jack-of-all-trades" who thrives in a fast-paced environment and enjoys balancing technical support, logistics coordination, and sales growth. Starting salary range is $21.00 to $25.00/hour depending on experience. Anticipated start date for this position is May 11, 2026.

Requirements

1–2 years of customer service experience; 1+ years of sales experience is required.
Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
Excellent computer proficiency (MS Office – Word, Excel, and Outlook).
Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
Ability to work independently and to carry out assignments to completion within standard accepted practices.
Must be able to clear a background check and drug screening.
High school diploma or GED required.

Nice To Haves

Associate degree preferred.
High degree of initiative.
Security sales, home building industry, or low voltage experience.
2+ years in call center or service/technician scheduling environments.
Technical aptitude, problem solving skills.
Ability to review floor plans.
Persuasion, negotiation, and closing skills

Responsibilities

Customer & Technical Support: Handle high-volume inquiries via phone and email to resolve basic security or audio/video malfunctions.
Sales & Growth: Manage incoming leads and referrals to convert inquiries into scheduled activations.
Upselling: Identify and pursue opportunities during customer interactions to promote relevant products and services.
Logistics & Scheduling: Coordinate local and remote technicians for builder accounts, installations, and service appointments.
Administrative Oversight: Process final paperwork for monitoring and installs, handle customer payments, and generate weekly sales reports.
Data Integrity: Maintain accurate sales databases, update client profiles, and manage digital service agreements.
Project Support: Analyze floor plans and work orders to ensure all items are correctly installed.
Permitting: Assist with pulling permits and scheduling inspections as needed.
Perform other duties as assigned.

Benefits

Paid Time Off Program - Start accruing PTO your first week!
Eight Paid Company Designated Holidays
401(k) w/company match
Health, Dental and Vision Insurance options that start the 1st of the month after 60 days of employment
Short Term Disability Options
Long Term Disability Options
Employee Assistance Program
Life Insurance Options
Employee Discount
Free Alarm Monitoring
Monday - Friday daytime work schedule (no nights or required weekends)
Positive work culture with opportunities for advancement and growth